AYUSHMAN MUKHERJEE

Payroll Controllership Specialist with experience in process improvement and quality assurance. Currently responsible for identifying process gaps and launching new projects to address them and serving as a SME & Quality Auditor for a team of 15 people. Demonstrated ability to launch new processes and create weekly, bi-weekly, and monthly dashboards to track team performance. Skilled in providing feedback to individuals to improve their work. Successfully led and launched multiple process improvement projects, resulting in cost savings and increased efficiency. Examples include:

• Bonus Reconciliation Audit: Identified over $6000 in revenue leakage in a single month and implemented a control mechanism to prevent further losses.
• Leave Encashment Audit: Prevented approximately 700 man hours/week worth of leave encashment, saving $60,000/year.
• Standardization of Root Cause: Worked with 7 stakeholders to improve revenue leakage by 30% YoY.
• Reduction of False Positive: Reduced False Positive by 40% MoM and aims to eliminate controllable false positive cases by Q2 2023.
• Streamlining GPQA SOP's: Migrating SOP's to new Global Policy tool.
• Automated Ticket creation process for 20+ audits, saving 960 man hours/year.
• New Hire Audit for Spain Hourly EMP's: Preventing $3900/year in revenue leakage.
• Supervised processes to eliminate weak points or bottlenecks in business operations.
• Conducted training and applied change management to achieve desired outcomes.
• Developed standard operating procedures and document workflows to drive current and future processes.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Developed effective improvement plans in alignment with goals and specifications.

Served as a WFM (Workforce Management) analyst and have completed a range of tasks, including:

• Implemented a 7-stage prioritization model using the help of automation team to efficiently handle up to 5000 daily tasks, improving productivity and meeting SLAs.
• Acted as primary owner in creating and maintaining daily workflows, including a shrinkage tracker to reroute tasks as needed.
• Modified processes in response to sudden volume surges, resulting in improved SLAs.
• Scheduled and completed cross-training for a team of 15 analysts in response to urgent business needs.
• Created and maintained NPT and OPT trackers to monitor team activity and published weekly reports to improve productivity and inform monthly ratings.
• Responsible for creating and publishing weekly reports, including SLA risk, resolve summary, NPT summary, and incorrectly resolve reports.
• Maintained shrinkage tracker to prevent unplanned leave.

Key accomplishments as a Payroll auditor include:

• Conducted Payroll Specific audits for 6000+ employees globally, identifying 700+ pay and non-pay impacting defects.
• Successfully prevented leakage of over $500,000 while working on existing payroll audits, and recovered more than $2.5M in the past 2 years.
• Implemented process automation and applied JDI, resulting in a time-saving of 198 man hours/year.
• Created 5 new Global Payroll Audit SOP's for the team and published them globally.
• Acted as a connection ambassador, collecting anonymous feedback from the team and sharing it with leadership to identify improvement opportunities.
• Led efforts to drive the closure of Aging/Critical open items, creating a dashboard for leadership and assisting team members to resolve issues.
• Conducted team meetings and provided training to new hires, including PKT before starting production.
• Developed and maintained courteous and effective working relationships.
• Created plans and communicated deadlines to complete projects on time.
• Developed team communications and information for meetings.

Worked as a Risk Specialist who is responsible for identifying, assessing, and managing financial risk, operational risk, compliance risk, and more for Selling partners of Amazon Global. Some specific responsibilities including:

• Engaging with pre-suspension level selling partners and successfully resolving complex issues through difficult conversations.
• Using strong problem-solving and analytical skills to authenticate customers and transactions, while maintaining a 100% quality rating week over week and exceeding a target of 98%.
• Working on both medium and low risk selling partners, monitoring their operations and fraudulent activities, and taking necessary actions.
• Effectively identifying problems and issues through research using appropriate tools, and proposing process improvement ideas that directly impacted business and operations.
• Making independent decisions with a high degree of accuracy, and suggesting 4+ process improvement ideas within 6 months that improved the overall experience of stakeholders.
• Handling complicated FBA cases through emails and providing resolution through research.
• Analyzing team metrics and giving input for improvement, identifying useful data from multiple sources, and taking prompt action to solve problems and prevent recurrence.
• Serving as a liaison between associates and leadership, training and directing associates, and conducting audits to improve seller experiences.
• Compiling and drafting team performance reports, addressing and resolving problems and complaints, and driving down SLA for cases to improve overall process performance.

Expert Cash Application Specialist in Accounts Receivable Team performed list of below tasks:

• Process and post daily lockbox and wire remittance deposits to the appropriate customer account and invoices, ensuring reconciliation of the batch
• Interface with customer service, sales organizations and senior level management in communicating and resolving issues
• Analyze customer accounts at the time of application for any skipped or partial payments, or customer errors
• Contact customers immediately to resolve any remittance discrepancies
• Accounts Receivable analysis and reporting
• Generate AR aging reports and identify critical issues
• Enter and maintain description codes for customer deductions and discrepancies to facilitate AR analysis and follow-up
• Handle customer receivable inquiries
• Flag and communicate any invoicing or credit memo errors identified when applying remittances
• Interface with bank and resolve any batch or returned check issues
• Log any live checks received in the office and transmit to lockbox
• Analyze deductions and credits in customer accounts, identifying items to net, items to follow-up with customer, and items requiring potential write-off
• Escalate unresolved issues, tracking to final resolution
• Described solutions to customers accurately and persuasively.