Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ayush Shankar Shukla

Customer Service Executive
Sneh Sagar Society Sagbaug Andheri East Mumbai,MH

Summary

Customer Service Representative with Concentrix (JP Morgan Chase) Process, Good at problem-solving and critical thinking. Successfully resolved discrepancies in customer accounts while maintaining professionalism under pressure. Mentored new hires, enhancing team performance and integration. Proven decision-making skills.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Concentrix (JP Morgan Chase)
05.2024 - 03.2026
  • Identified and resolved discrepancies and errors in customer accounts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

HSC - Commerce

Chandrabhan Sharma College
Mumbai, India
05-2022

Skills

Problem-solving

Call center experience

Critical thinking

Decision-making

Interests

Playing Cricket, Sports Activities, Bikes

Timeline

Customer Service Representative

Concentrix (JP Morgan Chase)
05.2024 - 03.2026

HSC - Commerce

Chandrabhan Sharma College
Ayush Shankar ShuklaCustomer Service Executive