Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Languages
Generic
Ayyagari Shylesh

Ayyagari Shylesh

Bangalore

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Customer Service Manager & Liaison Officer

ELV PROJECTS PVT LTD
BANGALORE
12.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided advice and guidance to clients on legal matters related to contracts, litigation, and regulations.
  • Drafted pleadings, motions, briefs, memorandums of law, discovery requests and responses.
  • Reviewed documents for accuracy and completeness prior to submission in court proceedings.
  • Handled responsibilities at the RERA court for obtaining new project approvals and ensuring compliance with RERA regulations.
  • Served as a liaison with the BBMP office to obtain project plan copy approvals and approvals for new project launch.
  • Prepared reports on liaison activities for senior management review; updated records accordingly.

Senior Associate Consultant

Anarock Property Consultants Pvt Ltd
Bangalore
11.2020 - 07.2021
  • Monitored and frequently reported on project status to clients and verified projects met client requirements and quality standards.
  • Constructed financial models and identified modeling scenarios and implications.
  • Initiated success of client's organization by improving performance, hiring practices and management systems.
  • Provided Lead flow tool with effective business solutions and recommendations.
  • Collaborated with clients to develop financial projections, detail operational strategies and identify risks within business plan and mitigating strategies.
  • Managed Over 80 customer calls per day Increased sales by 15%.

Executive Manager (Hotel Supply)

MakeMyTrip
Bangalore
04.2018 - 10.2020
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Developed team communications and information for meetings.
  • Manager over 100 Customer calls per day.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Digital Relationship Manager (Personal Loans)

Intelenet Global Service
Bangalore
01.2017 - 04.2018
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed team communications and information for meetings.
  • Handled 200 calls per 8 hours to address customer inquiries and concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Improved operations through consistent hard work and dedication.

Junior Operations Executive

Lifestyle International Pvt Ltd.
Bangalore
01.2010 - 12.2016
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided primary customer support to internal and external customers.
  • Increased sales by 10% Using loyalty cards

Education

B.Com Tax Planning And Practice - Tax Planning

Kakatiya University
Warangal
04-2009

Skills

  • Strategic Planning Expertise
  • Analytical Problem-Solving
  • P>Negotiation skills
  • P>Organizational Time Strategies
  • Proven Leadership Experience
  • Analytical Reporting Expertise
  • Report Generation
  • Transfer procedures
  • Issue Resolution
  • Problem Resolution

Certification

  • CSP - Certified Sales Professional
  • Sales Manager Certificate

Languages

English
Native language
English
Advanced (C1)
C1

Timeline

Customer Service Manager & Liaison Officer

ELV PROJECTS PVT LTD
12.2021 - Current

Senior Associate Consultant

Anarock Property Consultants Pvt Ltd
11.2020 - 07.2021

Executive Manager (Hotel Supply)

MakeMyTrip
04.2018 - 10.2020

Digital Relationship Manager (Personal Loans)

Intelenet Global Service
01.2017 - 04.2018

Junior Operations Executive

Lifestyle International Pvt Ltd.
01.2010 - 12.2016

B.Com Tax Planning And Practice - Tax Planning

Kakatiya University

Languages

  • Telugu
  • English
  • Hindi
  • Kannada

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Ayyagari Shylesh