Ayyasamy Kittusamy

Strong leader of client support staff. Ensure reception activities are professionally handled by Service Advisors and other client support staff. Facilitate inter-departmental communications to effectively provide client support. Schedule staff shifts to cover peaks and lulls in reception activities. Investigate and resolve client concerns in an empathetic way. Ensure client satisfaction for enhanced business levels and client retention. Ensure high level of productivity to increase revenue and minimize turnaround time keeping high quality standards. Monitor individual and workshop efficiencies to ensure key performance indicators are met. Plan the distribution of work amongst the team utilizing available skills mix. Identify individual training and development needs. Manage liaison between workshop and service reception on customer vehicle progress. Manage workshop standards in accordance with DOS requirements. Resolve client issues in line with Service Centre Standards and client expectations. Manage any necessary liaison with department manager regarding client dissatisfaction. Adherence to the requirements of Brand service requirements and client satisfaction indicators. Maintain and develop own skills and technical knowledge. Agree development plan with Sr. Manager. Interact with members of other departments to develop an Service Centre team culture. Reliable Factory Manager offering 10-year background overseeing and monitoring workers and equipment and carrying out production-strategy decisions. Polished in creating and enforcing quality control standards and implementing machine maintenance standard operating procedures. Dedicated and highly motivated professional possessing 'can do' attitude and sound knowledge of industry-specific factory equipment.

• Awarded Top service advisor customer safification –middle east level -2016&2017
• Best proformer in Nissan higest service contract sales –National level -2016
• Best and esceptional sales performer in fortron automotive product –middle east level 2016

Factory Manager -Unique Textile Creations

• Passport Number: Z3969572
• Passport Place Of Issue: Coimbatore, India
• Date of Birth: 11/05/87
• Gender: Male
• Nationality: Indian
• Marital Status: Married

• Nissan Service Manager program.
• Nissan Master Service Advisor Program certified.