AYYOOB M. A
Thrissur, Kerala
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Front Office Manager
Lake canopy resort
Alleppey
04.2025 - Current
Front Office Manager
Chaandhini Lake view resort
Alleppey
01.2024 - 02.2025
- Managed front office operations ensuring smooth guest check-in and check-out processes.
- Trained and supervised front desk staff on customer service standards and procedures.
- Coordinated scheduling for reservations, meetings, and special events with various departments.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Front Office Executive cum Accounts
Chaandhini Lake view resort
Alleppey
03.2021 - 01.2024
- Greeted and assisted guests upon arrival at the resort.
- Managed front desk operations and coordinated room assignments.
- Handled guest inquiries and resolved complaints promptly.
- Processed check-ins and check-outs efficiently using hotel management software.
- Maintained accurate records of reservations and guest information.
- Provided information about resort amenities and local attractions to visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Developed strong relationships with customers through effective communication skills.
- Managed daily financial transactions and reconciliations for hotel operations.
- Generated monthly financial reports for senior management review.
- Prepared monthly reconciliations of bank statements.
Assistant Accountant
Hotel Vishnu Inn
Guruvayur
01.2019 - 01.2021
- Enter Posting of Purchase, Sales, Payment, Receipt collection & Journal voucher.
- Verification of bills and reconciliation.
- Maintain cash transactions & petty cash book.
- Day to day cash and bank transactions.
- Preparing creditors list and making payment follow-up.
- Maintain salary register and pay roll.
- Ability to represent the company in a positive and professional manner.
- Handling Books of Accounts.
- Communication with Head Office.
- Handling cash.
- Ability to work independently.
Education
Professional Diploma In Computerized Financial Accounting -
IT Kerala
06.2018 - 04.2019
Bachelor of Commerce -
Providence College
Erumapetty 06.2015 - 03.2018
Higher Secondary -
Presidency College
Erumapetty 06.2013 - 03.2015
Skills
- Strong interpersonal organizational skills
- Sincerity towards job and punctuality
- Able to work under pressure
- Very meticulous and versatile
- Excellent communication skills
- Can work independently or as a part of team
- Team leadership skills
- Strategic thinking and planning abilities
- Initiative
- MS Office (Have good knowledge in MS Word, MS Excel)
- Peachtree [sage 50] And QuickBooks
- Good knowledge of various Versions Tally
- Professional Diploma in Computerized Financial Accounting
- HOTSOFT [Hotel Software]
Languages
- English
- Malayalam
- Hindi
- Tamil
Personal Information
- Passport Number: S6918182
- Passport Date Of Issue: 30/08/2018
- Passport Expiry Date: 29/08/2028
- Father's Name: Abdul Rahman
- Mother's Name: Shameera
- Date of Birth: 22/04/1997
- Nationality: Indian
Disclaimer
I hereby declare that all information's given above are correct to the best of my knowledge and belief.
Timeline
Front Office Manager
Lake canopy resort
04.2025 - Current
Front Office Manager
Chaandhini Lake view resort
01.2024 - 02.2025
Front Office Executive cum Accounts
Chaandhini Lake view resort
03.2021 - 01.2024
Assistant Accountant
Hotel Vishnu Inn
01.2019 - 01.2021
Professional Diploma In Computerized Financial Accounting -
IT Kerala
06.2018 - 04.2019
Bachelor of Commerce -
Providence College
06.2015 - 03.2018
Higher Secondary -
Presidency College
06.2013 - 03.2015