Azad Madathil

Joined Sidel India as FAT Engineer in 2002, promoted to FAT Manager in 2007.
Transitioned to I&C Manager in 2012, enhancing operational efficiency.
Advanced to Customer Care Manager in 2016, prioritizing customer satisfaction.
Elevated to Customer Service Account and Field Service Manager in 2022, achieving highest service sales in 2022 and 2023.
Completed training initiatives to enhance team skills and service delivery.
Participated in Design of Experiments, Poke Yoke, and Six Sigma at Tata Training Cell Pune.
Engaged in Value Engineering at Paramount Resources Pune and Creativity at Work for cost reduction.
Attended customer handling workshops at Vistas Management Pune and Toyota Production System training at CII Pune.

• Managed service team, providing training and guidance on best practices and procedures.
• Liaised with clients to address concerns and ensure alignment with service expectations.
• Facilitated cross-department collaboration to optimize support for customer needs and solutions.

• Conducted regular inspections of machinery and equipment for maintenance needs.
• Handled various blow molding machines and preform injection molding machines. For example, blow molding machines—Sidel, Shyam Plastics, and Ahura; single-stage blowing—Aoki stretch blow molding machine; injection molding—L&T, Milacron, etc.
  Performed overhauling of HP compressors, Chicago Pneumatics, and IR Type.
• Collaborated with production teams to identify and resolve equipment issues.
• Responded quickly to emergency breakdowns in order to minimize disruption of production.