Azaharul Alam
Guwahati,Assam
Summary
Experienced front office professional with strong background in managing administrative operations and ensuring seamless guest experiences. Skilled in team collaboration and adept at adapting to changing needs while maintaining high standards. Expertise in customer service, scheduling, and conflict resolution, with focus on achieving tangible results. Known for reliability and effective communication skills.
Overview
11
11
years of professional experience
Work History
Senior Front Office Executive
Hotel Townhouse Brookfield
03.2016 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Utilized the property management system proficiently for seamless reservation processing and updates.
- Managed agendas, travel arrangements, and appointments for 3 upper management staff members.
Front Office Training Supervisor
Aloft Bengaluru Whitefield
03.2015 - 02.2016
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed new employee orientation training process for more than 30 employees each year.
GSA (H.K. Dept.)
Royal Orchid Central Bangalore
10.2013 - 03.2015
- Reduced downtime with efficient troubleshooting and diagnosing of technical issues.
- Enhanced equipment reliability by performing regular maintenance and inspections on GSA systems.
- Improved team productivity, ensuring proper allocation of tasks and resources to technicians.
- Conducted comprehensive training sessions for new hires to ensure consistent quality workmanship.
- Planned comprehensive security system repairs and installations, maintaining detailed calendar of over [Number] weekly appointments.
Education
High School Diploma -
Ajmal College
Hojai, Assam10th -
Markaz Academy
Hojai, AssamDiploma in Hotel Management -
Dr. D. Y. Patil Institute of Hotel Management & Catering Technology
Skills
- Effective time management
- Team building expertise
- Staff training and development
- Sales and marketing
- Office equipment maintenance
- Document control
- Meeting coordination
- Mail handling
- Relationship building
- Data entry expertise
Areas Of Interest
Front Office
Participations
Firefighting training class, 2012
Languages
English
Beginner
A1
Hindi
Beginner
A1
Assamese
Beginner
A1
Bengali
Beginner
A1
Marathi
Beginner
A1
Arabic
Beginner
A1
Current Responsibility
- Taking briefing of staff and allocating their work areas.
- Handling Housekeeping desk.
- Checking rooms and giving defect free rooms for the guest.
- Laundry billing and processing.
- To record the daily files and reports.
- Store requisition for supplies.
- Asset and linen inventory.
- Engage, facilitated, Ascertain and Anticipate the needs of the guest.
- Handling Minibar.
- Area supervision as well rooms and lobby.
- Coordinate with FO team and updates accordingly.
Disclaimer
I hereby declare that all the above information given by me is true to my knowledge & I bear the responsibility for the correctness of the above mentioned particulars.
Software Known
- Opera (4.4, 5.0 version)
- IDS
Hobbies and Interests
- Music
- Sports
- Net Surfing
Personal Information
- Father's Name: Mr. Abdul Musbbir
- Date of Birth: 12/19/94
Timeline
Senior Front Office Executive
Hotel Townhouse Brookfield
03.2016 - Current
Front Office Training Supervisor
Aloft Bengaluru Whitefield
03.2015 - 02.2016
GSA (H.K. Dept.)
Royal Orchid Central Bangalore
10.2013 - 03.2015
10th -
Markaz Academy
High School Diploma -
Ajmal College
Diploma in Hotel Management -
Dr. D. Y. Patil Institute of Hotel Management & Catering Technology
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