Azaz Qureshi

• Have handled multiple roles like Teller Authorizer cum PBA, Personal Banker, Welcome Desk and Teller Operations
• Created milestone in TPP meeting 60% target of branch single handedly
• GH Club Qualifier Goa and Festive treat Qualifier.
• Have also qualified PL/BL(UL) contest from time to time.(Highest Disbursement in branch)
• Certified with most prestigious award – Silver Star Certificate three times in a row
• Milestone creator in highest Mutual Fund Distributor
• Have qualified and achieved all zonal and cluster contest for team and self.
• Highest ticket GL disbursement Year on Year.
• CASA processing
• Strict adhering of KYC norms as per RBI guidelines
• Ensure quality sourcing of accounts and funds are retained in it
• Ensure cross sales products like loans, TPP,credit cards, FD bundling are pitched
• Prepare MIS of CASA and publish
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Team Handling with team plus individual KRA achievement
• Participated in regular team meetings and ongoing professional development opportunities for continuous improvement as a Branch operations Manager
• Deliverables and AOF processing in line with AML and KYC guidelines.
• Grievance handling and satisfactory closures within timeline
• Identified potential fraudulent activities, protecting customers and the bank from losses.
• Assisted branch management in developing strategies for improving operational effectiveness and enhancing overall performance metrics.
• Have managed HNW portfolio size of more than 7 crores in past.(Classic & Preferred)
• Audit Compliance and Audit alerts monitoring
• Contributed to branch sales goals by cross-selling banking products and services when appropriate.
• Supported implementation of new banking technology platforms for enhanced customer experiences.
• Resolved complex account issues promptly, demonstrating strong problem-solving skills and attention to detail.
• Upheld a strong commitment to regulatory compliance by staying current on industry trends, changes in legislation, or any updates to relevant policies.
• Trained new hires on customer service policies and procedures.
• Monitored and verified suspicious activity on customer accounts.
• Deliverables Management and procurement
• Efficient in multitasking
• Branch banking Operation and Sales management
• Cross Sell of insurance products, CASA, PL/BL products for business needs
• Facilitation of Gold Loan, sourcing CC, Dropline OD, Retail OD, etc
• Sales Staff Management and follow up with them for leads assigned to them
• Team management
• Taking care of branch and handle customer queries even in absence of branch manager
• Effectively managing and controlling as Excellent CPI and SQI parameters of branch for continuous 2 years in a row
• Eye catching on auditable parameters related to money mule accounts if any
• Keen observer on minute details related to branch hygiene parameters
• Utilizing the sales resources (BDR or Contractual Executives or Asset Coordinator) for optimal sales support
• Vendor Management, Liasoning with IT and Admin
• Achieving sales objective team and self.
• Ensure teller and sales staff generates sales references for liability products
• Enhance customer wallet size YOY and MTD
• Cross sell credit cards, TPP, GI and health insurance
• Preparing MIS reports of all staff and achieving sales target assigned individual and staff
• Brand marketing and sourcing premium FDs assigned to staff and self
• Knowing customer profile for banking and moving entire as primary relationship with us
• Active signups and Enet facilities
• Handled 5 complaints and queries in a day on and average
• Branch Administration including housekeeping, upkeep,etc
• Manage irate customers and if required record complaints and escalate
• Monitor all complaints received within TAT, improve customer communications on closures and take feedback
• Promote DBQ and ensure customer utilizes the same
• Ensure all tellers and sales staff are dressed as per the dress code and grooming standards
• Online authorization of cash/ transfer and issue DD/MC
• Priority processing of Imperia and Preferred customer
• Identification and closure of TOD accounts
• Processing forged notes including FIR filings, STR, etc
• FX txn authorizations, supervising and monitoring
• Monitoring of dummy accounts, suspense accounts, account payable, reconciliation of suspenses accounts in registered format
• Teller counter supervision
• Cash management, salary uploads, liasoning with currency chest
• Monitoring LTR and adhering KYC norms
• Monitoring NRE credits
• Error free operations
• Reporting and Maintenance
• Reporting of fortnightly Suspense/ Suspect/ TOD and QRS report
• Reporting of large cash transaction
• Bulk stock register maintenance
• Periodic exchange of keys lodged to another branch
• Maintenance of voucher movement register
• Maintenance of records/register for host entry posting – GL209
• Ensure all tellers and sales staff are adequately trained to products
• Ensure timely training and daily discussion of important circulars in scrum, morning huddles, etc
• Ensure all staff are trained on process to be followed and also stick to laid down sales process
• Monitoring staff productivity and guide in line with BM
• Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Highest lead generator from Govt officials of Air force, Army, and Naval Base
• Highest seller of most premium segment cars S cross
• Highest sales of accessories
• Provide end to end solutions and help customer by giving premium experience of buying new car
• Highest seller of S CROSS PREMIUM Cars segment in NEXA
• Retention of customer for long time
• Organizing events and meetings with corporate giants like Reliance, Essar, Tata chemicals, L&T and GSFC
• Also involved in events at Central Government Officials like Indian Navy, Indian Army, and Air force
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Proven track record for enrollment process in newly driven district of 100 customers in 12 days field operation
• Direct Reporting to Project Head (Gujarat) and COO for daily sales report, order generation and enrollment
• Product Marketing:- Actively involved in marketing of about 90 brands and about 6,000 products in Rajkot Saurashtra Region territory via smartmedicalbuyer.com an online webportal
• Supply Chain management:- Generating orders lead by website demonstration, tracking procurements and maintaining database
• Brand Marketing and effective marketing communication & Concept selling and generating business through online platform
• Preparing DSR, showing demos & Enrollment on daily basis
• Vendor Development – Procurement supplies to Retailer, Wholesaler, Stockist and Substockist and large chain hospitals
• Courier Tracking :- Maintaining track record of all the orders of customers
• Developed strategic sales plans for driving growth in assigned territory.
• Analyzed sales data regularly to identify areas for improvement, implementing targeted initiatives accordingly.
• Increased sales revenue by building and maintaining strong relationships with key clients.

• Direct reporting to Project Head and functional reporting to Regional Deputy Director of Health & Medical Services, Chief District Health Officer of all Saurashtra Gujarat Districts
• Monitoring 30 Khilkhilat Vans functioning timely, properly and correctly in given schedule
• Manpower management of about 50 team members
• Hospital Relations with Government & Private sectors, Hospital Information System as well as Bottom to Higher Authorities so as to smoothen the process
• Product Marketing:- Actively involved in marketing of BLS, ITLS, ACLS, BLSO, ALS,etc
• Certification programme across all the multi speciality hospitals in Central Gujarat territory
• Fleet management
• Supply Chain management
• To attend any meetings called by Collector, RDD & CDHO in case of any natural calamity or any human created situations with the data of readiness of Khilkhilat Project to reach out for any situations
• Vendor Development
• Accident Process, Insurance claims
• Prepare reports on major break down and analyze the same
• Employee motivation activity
• Public Awareness Programme
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.

56.28%

63.14%

55.80%

60.28%