AZEEZ AHMED I

Accomplished professional with 12+ years of experience in support operations. Proven effective lead, skilled in development and oversight of high-performing, quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes, and costs. Outstanding communicator with English fluency. Well-versed in employee, vendor, and partner relations.

• Supervised team of 22 highly motivated associates providing technical support to end users via chat, e-mail & phone as medium.
• Collaborated with different teams across the organization in the development of automation in support deliverables. one of the tools in automation was click2fix plus which automated troubleshooting for ~70% of our top volume drivers. Ability to communicate effectively to influence change in large groups that aligns with the best interest of both the ORG and the team members.
• Supported teams of ~20 members each transition from training into production as an interim functional manager. All the 3 teams were appreciated by business leaders for not only overachieving business goals of customer experience and warranty costs but also were highly commended for the best practices and strong commitment to work ethics.
• Awarded with Silver and Bronze awards consistently every quarter for excellence in Customer service with Customer First always in mind and the same time balancing to keep a tab on warranty costs.