Azeezur Rahman
Bangalore
Summary
Customer-focused and results-driven Customer Support Specialist with a strong background in order management, client relations, and problem resolution. Adept at providing seamless customer experiences through proactive communication, issue resolution, and process optimization. Skilled in handling high-pressure situations, managing escalations, and ensuring timely order fulfillment by coordinating with vendors and internal teams.
Proficient in CRM systems, email and chat support, data analysis, and reporting, with a keen eye for detail and a commitment to enhancing operational efficiency. Known for exceptional communication skills, strong analytical thinking, and a solutions-oriented approach that fosters customer satisfaction and business growth.
Adept at identifying upselling and cross-selling opportunities while maintaining a professional and empathetic approach to customer interactions. Highly adaptable, with a proven track record of exceeding performance targets and driving positive customer feedback.
Seeking to leverage my expertise in customer service and operational excellence in a dynamic organization where I can contribute to improving customer experience, streamlining processes, and enhancing brand reputation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Counselor
Y-axis International Private Limited
03.2024 - Current
- Assisted students with academic work while fostering critical thinking and problem-solving skills.
- Conducted comprehensive mental health assessments to determine appropriate interventions.
- Created a safe, supportive, and engaging learning environment for all students.
- Provided individual and group counseling sessions to support client well-being.
- Monitored clients' daily activities and responded effectively to their needs.
- Collaborated in regular team meetings to discuss case management and develop service plans.
Senior Customer Support Representative
A3 Techno Solutions
10.2018 - 02.2024
- Provided customers with daily updates on order progress, ensuring clear communication and transparency.
- Confirmed purchase orders with vendors, tracked fulfillment timelines, and maintained awareness of the order pipeline.
- Monitored orders proactively, escalating delays to ensure timely resolution.
- Managed and de-escalated concerns from customers whose orders were delayed, providing effective solutions.
- Procured and shared part images from vendors with customers, along with tracking details for real-time order monitoring.
- Extracted and analyzed monthly order reports to assess performance and trends.
- Verified orders to ensure accuracy and completeness before processing.
- Maintained consistent email communication with customers regarding their orders.
- Collected order delivery confirmations from customers to ensure successful fulfillment.
- Promoted positive customer feedback and reviews across company platforms to enhance brand reputation.
Business Development Manager
Clean Closet, The Launderers Pvt Ltd
04.2012 - 09.2018
- Identified cross-selling opportunities through continuous customer needs analysis.
- Researched and targeted prospective clients, developing and executing strategic cold call lists.
- Increased sales value by effectively upselling and cross-selling new products and services to existing customers.
- Consistently exceeded sales and customer service targets, surpassing established KPIs.
- Developed and implemented short-term and long-term business objectives to drive team success.
- Designed and executed strategic plans to boost sales, expand market reach, and enhance competitive positioning.
Customer Sales Representative
Dell India Pvt Ltd
07.2010 - 03.2012
- Expanded customer base by acquiring new clients and identifying their needs to provide tailored product solutions.
- Developed sales and revenue opportunities in new markets to enhance profitability.
- Addressed customer inquiries and concerns, ensuring a smooth decision-making process while minimizing hesitation.
Education
Bachelor of Arts -
Spicer Memorial College
Pune, India01-2010
Pre-University Course -
Baynes Baptist High School
Chennai, India01-2007
Schooling -
Baynes Baptist High School
Chennai, TN01-2005
Skills
- Customer Service Excellence – Providing top-tier support with professionalism and empathy
- Order Management – Tracking, verifying, and updating customers on order status
- Conflict Resolution – Handling difficult customers and resolving issues effectively
- Communication Skills – Strong verbal and written communication for clear interactions
- Email & Chat Support – Managing customer inquiries through various communication channels
- CRM & Ticketing Systems – Experience with platforms like Zendesk, Freshdesk, Salesforce, or similar tools
- Problem-Solving – Quickly analyzing issues and finding effective solutions
- Multi-Tasking – Managing multiple customer interactions while ensuring accuracy
- Data Entry & Reporting – Extracting and analyzing customer reports to track trends
- Upselling & Cross-Selling – Identifying opportunities to recommend relevant products
- Process Improvement – Suggesting and implementing strategies to enhance customer service efficiency
- Team Collaboration – Working with vendors, logistics, and internal teams for seamless operations
- Attention to Detail – Ensuring accuracy in order verification, tracking, and follow-ups
- Ability to handle high-pressure situations and meet performance targets
- Quick learner, adaptable to new tools and processes
- Strong organizational skills to manage multiple tasks efficiently
- Customer-focused mindset with a proactive approach to problem-solving
- Ability to de-escalate tense situations and turn negative experiences into positive outcomes
Languages
English
Hindi
Urdu
Tamil
Certification
TOASTMASTERS
Timeline
Counselor
Y-axis International Private Limited
03.2024 - Current
Senior Customer Support Representative
A3 Techno Solutions
10.2018 - 02.2024
Business Development Manager
Clean Closet, The Launderers Pvt Ltd
04.2012 - 09.2018
Customer Sales Representative
Dell India Pvt Ltd
07.2010 - 03.2012
TOASTMASTERS
Bachelor of Arts -
Spicer Memorial College
Pre-University Course -
Baynes Baptist High School
Schooling -
Baynes Baptist High School
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