Azhar Khan

Production / Application Support

Results-oriented Production Support professional with over 3 years of experience in IT operations. Proven ability to proactively diagnose and resolve complex technical issues, ensuring high-quality service delivery and system uptime. A collaborative and highly motivated team player, skilled in optimizing IT processes and delivering effective solutions that directly impact business goals.

• Extensive experience in the area of Application support and Production Support.
• Currently working with Marsh Mclennan Global Services India Private Limited in Insurance domain Applications with L1 and L2 experience in production support.
• Responsible for monitoring the production servers and scheduled jobs.
• Experience in interacting with multiple teams and developers.
• Good knowledge on DML, DDL, DCL, Transaction Control & Data Retrieval.
• Good knowledge in SQL and UNIX.
• Provided 24/7 on-call support for production environment.

• Resolved tickets and cases based on severity/priority.
• Responsible for monitoring the production servers and scheduled jobs.
• Provided 24/7 on-call support for production environment.Resolved tickets and cases based on severity/ priority.
• Experience working with Service Now, for Incident tracking/ticketing systems.
• Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime.
• Daily system and application health checks are preformed to ensure the smooth running of the application.
• Discuss with users to prioritize the issues (tickets).
• Provide support during User Acceptance Testing (UAT) to development team.
• Coordination with the client as well as Application Vendor for Functional and performance related issues.
• Collect, Validate and publish deployment tasks for my area prior to deployment activity.
• Create and Execute SQL queries.

• English
• Hindi
• Marathi