Azhar Majeed
Team Lead - Digital Marketing
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Team Leader
Cognizant Technology Solution
Gurgaon
04.2016 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Led team of 10 members while providing exceptional service to 30+ International brands.
- Assisted team with support and quality review for several tasks not limited to Campaign creation & Modification, Ad trafficking, Reporting, Pacing, Recommendations etc for Various platforms like Google Ads, Meta, Snapchat, Pinterest, Reddit, LinkedIn & Twitter.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted with new hire processing and existing training programs.
- Do regular performance evaluation, Monitor team performance and report on metrics, Motivate team members, Listen to team members' feedback and resolve any issues or conflicts.
- Set clear team goals and KPIs, delegate tasks and set project deadlines, Oversee day-to-day team's operation and performance.
Subject Matter Expert/Sr Analyst
Cognizant Technology Solution
Gurgaon
09.2014 - 10.2015
- Quality Check: Doing Quality review of the tasks processed by Analysts. Conducting huddles to share best practices to improve quality score and customer experience
- Data Management: Scrubbing assigned and unassigned cases and allocating them to agents as per their tiers & skill sets
- Reporting: Sharing the performance data on weekly/ monthly basis.
- Coaching: Proving coaching to new recruits and mentoring them while On Job training.
- Training: Providing practical interface based training on new products.
- Brand Safety: Providing Brand Safety solution for Google ads (MCM Auction & Reserve) Even on Weekends with a Rapid 1Hr SLA
- Campaign Implementations: Implementing live changes in the campaigns and end to end creation of campaigns/ Ad groups/ ad creative till the launch of the campaign. Handling the request of campaign management from EMEA/ AMER/ APAC market.
- List mapping: Sharing the remarketing lists with accounts checking the legal liabilities
- Account creation: Creating new Google Ads account under existing MCCs. Assigning Business POD to the Account Managers (Googlers) who handle clients account.
- Screenshots: To show clients how their ads are appearing on any particular website or placements (GDN, Search, YouTube (Mobile apps).
We send the presentation to the Account Managers so that they can pitch to the client that their accounts are properly optimized and the ad creative are serving on various networks.
Lead
IBM Daksh Global Processes (Now Concentrix)
Gurgaon
11.2013 - 08.2014
- Supporting QUICKBOOKS in US & Canada, Software and network troubleshooting on Windows & Mac system
- Selling new products to the customers
- Customer Support & Satisfaction.
- Received performance points for appreciations from Managers and Users
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Printer technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Senior Technical Support Associate
Wipro
Delhi
06.2011 - 08.2013
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Printer technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Supported HP Products in USA and Canada. Software and network troubleshooting on windows operating system
- Selling new products to the customers
- Customer Support & Satisfaction.
- Received performance points for appreciations from managers and users.
Education
Bachelor of Engineering Technology - Electrical & Electronics Engineering
Thakral College of Technology
Bhopal 09.2007 - 07.2010
Diploma - Electrical Engineering
Al Kabir Polytechnic
Jamshedpur 06.2003 - 06.2007
+2 - PCM
Guru Nanak Higher Secondary School
Ranchi 07.2001 - 06.2003
No Degree -
St Xavier's School
Ranchi 04.2001 -
Skills
Project Management
undefinedCertification
Google Ads
Timeline
Team Leader
Cognizant Technology Solution
04.2016 - Current
Subject Matter Expert/Sr Analyst
Cognizant Technology Solution
09.2014 - 10.2015
Lead
IBM Daksh Global Processes (Now Concentrix)
11.2013 - 08.2014
Senior Technical Support Associate
Wipro
06.2011 - 08.2013
Bachelor of Engineering Technology - Electrical & Electronics Engineering
Thakral College of Technology
09.2007 - 07.2010
Diploma - Electrical Engineering
Al Kabir Polytechnic
06.2003 - 06.2007
+2 - PCM
Guru Nanak Higher Secondary School
07.2001 - 06.2003
No Degree -
St Xavier's School
04.2001 -
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