Azhar Rabbane
Doha
Summary
A result-oriented warehouse professional with 7 years of gulf experience in warehouse management and inventory management as well as 7 years of domestic experience in customer service. Well-versed in tracking inventory, receiving deliveries, and maintaining stocks at optimum level. Consistent and dependable professional offering advanced knowledge of computer-based management systems for transactions, scheduling and reporting of store operations. Proven abilities in planning, managing, and improving efficiency of warehouse operations. Able to identify areas of strength, weakness and implement company policies, standards, changes in operation, and system that optimize productivity and bottom line.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Storekeeper
Al Rafidain Co. W.L.L (Rafco)
Al Rayyan
2018.01 - 2023.01
- Managed the warehouse of semi construction, interior decoration, fit out and manufacturing
- Receive, dispatch and safe storage of the material following the company guidelines
- Keep track of inventory levels and ensure accurate recordkeeping
- Monitor stock levels to avoid shortages or overstock situations
- Place orders for replenishment of stock as needed
- Coordinate with suppliers and vendors to ensure timely delivery of goods
- Organize and maintain storage areas to optimize space and facilitate efficient access to items maintaining quality and condition of goods
- Maintain accurate records of all transactions, including receipts, issues, and returns
- Generate and update reports on inventory levels, stock movements, and other relevant data.
Warehouse Supervisor
Raidat Al-sharq Trading Est.
Dammam
2015.01 - 2017.01
- Managed the warehouse of manufacturing and kitchen appliances
- Lead and manage a team of warehouse staff providing guidance, direction, and support
- Monitor and track inventory levels, and coordinate with procurement and production teams to maintain optimal stock levels
- Conduct regular cycle counts and physical inventory checks
- Oversee the picking, packing, and shipping of orders
- Enforce safety regulations and procedures within the warehouse
- Oversee the maintenance and repair of warehouse equipment
- Implement and enforce efficient layout and storage practices
- Generate regular reports on warehouse performance and key performance indicators (KPIs).
Assistant Manager - Operations
Vertex Customer Solutions India Pvt. Ltd.
Noida
2012.01 - 2015.01
- Managed a Team of 5 team leaders and 120 customer service executives for one of the domestic telecom projects - Vodafone, ensuring end-to-end management and development of the operations team as well as administration
- Ensure timely execution of various SLA timelines and follow official protocol to manage the deliverables
- Responsible for driving performance within the team, and additionally on the operations floor in terms of metrics achievement and sustaining the performance
- Work closely with the work force management team and provide inputs in terms of manpower/capacity planning and scheduling of agents as per requirement
- Develop strategies on the floor for reducing attrition and improving employee satisfaction
- Conducting weekly review with the team leaders to ensure that they are performing on assigned duties
- Drive reward and recognition activity on the floor
- Get participation and create enthusiasm.
Process Leader
Firstsource Solution Ltd.
Jalandhar
2011.01 - 2012.01
- Lead escalation desk as well as service recovery desk of Delhi circle with a team of 30 advisors
- Ensure that the assigned targets in accordance with SLA are met
- Process analysis, understanding the needs and requirements, and designing the process
- To provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems for both through direct intervention and mentoring.
Team Leader - Operations
Spanco BPO Services Pvt. Ltd.
Gurgaon
2009.01 - 2011.01
- Lead a team of 25 associate for the one of the domestic telecom projects Reliance
- Take the product shift brief daily
- Make agent performance report daily and sharing the feedback with the agents
- Daily barging of calls to ensure quality adherence, implementing plans to ensure consistency & improve the low scorers
- Achieve the daily KPI
- Provide support to the team by acting as the first line of escalation for customer related queries to provide exceptional customer service.
Executive - Operations
Aegis BPO Services Ltd.
Noida
2007.01 - 2009.01
- Attend queries, requests and complaints of customers through inbound calls for Vodafone telecom
- Provision of the services as per customer
- Perform based on KPI
- Lead the team in absence of team leader.
Education
Bachelor Of Science (B.Sc) -
MJP Rohilkhand University
2006-11
Skills
- Warehouse Management
- Inventory Management
- Transport Management
- People Management
- Leadership
- Customer Service
- Telesales
- ERP
- SAP
- Microsoft Office
- Numerical Aptitude
- Adaptability
Certification
Computer Application and Microsoft Office
Personal Information
- Age: 40 years
- Date of Birth: 01/02/1984
- Gender: Male
- Nationality: India
- Driving License: Indian Driving License
- Visa Status: Work Visa
Languages
- English
- Hindi
- Urdu
- Arabic
Hobbies and Interests
Travelling/Photography
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Ar
Beginner
A1
Timeline
Storekeeper
Al Rafidain Co. W.L.L (Rafco)
2018.01 - 2023.01
Warehouse Supervisor
Raidat Al-sharq Trading Est.
2015.01 - 2017.01
Assistant Manager - Operations
Vertex Customer Solutions India Pvt. Ltd.
2012.01 - 2015.01
Process Leader
Firstsource Solution Ltd.
2011.01 - 2012.01
Team Leader - Operations
Spanco BPO Services Pvt. Ltd.
2009.01 - 2011.01
Executive - Operations
Aegis BPO Services Ltd.
2007.01 - 2009.01
Bachelor Of Science (B.Sc) -
MJP Rohilkhand University
Computer Application and Microsoft Office
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