AZHARUDDIN AHMED
Hyderabad
Summary
Resourceful system administrator with a proven track record of effectively responding to a wide range of technical challenges. Utilizing a focused and creative approach, excels at problem-solving and decision-making. With 12 years of progressive IT experience, brings a wealth of knowledge and expertise to every task.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr System Administrator
Microsoft India (Allegis Services India)
04.2024 - Current
- Provide advanced technical support for Microsoft Office products (Word, Excel, PowerPoint, Outlook, etc.).
- Diagnose and resolve complex technical issues, including software bugs, configuration problems, and compatibility issues.
- Analyze error logs, system performance data, and user reports to identify the root cause of issues.
- Utilizing tools like the Office Deployment Tool (ODT) or Microsoft Endpoint Configuration Manager for package preparation and distribution.
- Diagnosing and addressing issues encountered during the deployment phase. Overseeing various installation methods, including Click-to-Run, MSI, and Office Deployment Tool.
- Providing support in cases for Install, Activate, and Upgrade related concerns of Office 365 ProPlus and O365 Portal related support requests pertaining to the Office Apps.
- Collaborate with other engineers, product teams to resolve escalated issues.
- Advocate for customer needs and suggest improvements to enhance product functionality and usability.
- Engage with customers through various support channels (phone, email, chat, remote sessions).
- Maintain clear and effective communication with customers, providing updates on issue resolution status.
- Document and share detailed case notes and solutions with customers and internal teams.
- Strive to exceed customer expectations by providing timely and effective solutions.
- Gather and analyze customer feedback to improve support processes and product quality.
Sr Technical Support Analyst I
Construction Specialties Online India Pvt Ltd
08.2018 - 04.2024
- Provide first level support for day-to-day operation of all computers and peripherals, whether standalone or networked.
- Create, modify, reset, disable, and delete user Active Directory accounts, Okta accounts, Azure and Microsoft Office 365 accounts and licensing, as well as software licensing such as Autodesk and Adobe products
- Set up, configure, troubleshoot, and archive Office 365 mailboxes
- Troubleshoot, diagnose, and resolve hardware/software problems
- Install/upgrade PC hardware/software when required
- Configure/deploy/troubleshoot Cisco IP phones and Unity voicemail boxes
- Assist IT Management in auditing and documenting hardware/software inventory
- Ordered and configured new hardware based on requirements and refresh cycle
- Install and configure software/OS as defined by standards and request/ticket
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions
Technical Support Engineer
SMARTDRIVE SYSTEMS (INDIA) PVT LTD
06.2016 - 08.2018
- Diagnose and troubleshoot technical issues.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Properly escalate unresolved issues to appropriate internal teams (e.g., Level 3 Technician).
- Document technical knowledge in form of notes and manuals.
- Prioritize and manage several open issues at one time.
- Prepare accurate and timely reports.
Technical Service Representative
SELECTSYS INDIA PVT LTD
12.2015 - 06.2016
- Research and identify solutions to software and hardware issues
- Worked effectively in fast-paced environments.
- Properly escalate unresolved issues to appropriate internal teams (e.g Level 3 Technician)
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Process Associate
VERTILINKS Online Pvt Ltd
11.2011 - 09.2015
- Monitoring and maintaining computer systems and networks
- Talking staff or clients through series of actions over telephone to help set up systems or resolve issues
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Education
B.Tech - Information Technology
Anna University - India
Chennai06.2018
High School Diploma -
Board Of Intermediate Education - India
Hyderabad11.2013
GED -
Board Of Secondary Education - India
Hyderabad06.2009
Skills
- Microsoft Office
- Windows administration
- Hardware and software installation
- Active Directory Management
- Microsoft Exchange
- Networking and troubleshooting
- Technical Troubleshooting
- Mobile Device Management
- Hardware provision management
- Intune
- Adobe
- Autodesk
Certification
- 2D, 2D Advance, 3D) & REVIT Architecture, Graffiti Engineering Solution
- ITIL 4 Foundation - IT Service Management, [PeopleCert - Axelos - Aug-23' -Aug 26'
- Programming in C, NIIT
Personal Skills
- Good communication
- Time management abilities
- Proven motivational and leadership skills
- Quick Learner
- Excellent Communication
- Multitasking
- Problem-solving abilities
- Effective Communication
- Active Listening
- Team building
- Decision-Making
- Adaptability and Flexibility
Timeline
Sr System Administrator
Microsoft India (Allegis Services India)
04.2024 - Current
Sr Technical Support Analyst I
Construction Specialties Online India Pvt Ltd
08.2018 - 04.2024
Technical Support Engineer
SMARTDRIVE SYSTEMS (INDIA) PVT LTD
06.2016 - 08.2018
Technical Service Representative
SELECTSYS INDIA PVT LTD
12.2015 - 06.2016
Process Associate
VERTILINKS Online Pvt Ltd
11.2011 - 09.2015
B.Tech - Information Technology
Anna University - India
High School Diploma -
Board Of Intermediate Education - India
GED -
Board Of Secondary Education - India
- 2D, 2D Advance, 3D) & REVIT Architecture, Graffiti Engineering Solution
- ITIL 4 Foundation - IT Service Management, [PeopleCert - Axelos - Aug-23' -Aug 26'
- Programming in C, NIIT
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