Windows OS Softwares
Azharuddin Zoharuddin Momin
Executive Customer Service
Pune,MH
Summary
Results-driven professional with a strong background in operations management and customer relations. Proven expertise in problem resolution and customer retention, successfully enhancing satisfaction and loyalty.
Overview
6
6
Languages
18
18
years of professional experience
Work History
Executive Customer Service
Credence Resource Management Private Limited
02.2018 - Current
• Debt Tracing: Locating debtors who have moved or changed contact information.
• Amicable Communication: Reaching out via phone, mail, or email to remind debtors of their obligations and discuss payment statuses.
• Target Management: Monitoring daily, weekly, and monthly recovery metrics, roll rates, and cash flow goals.
• Escalation Handling: Stepping in to negotiate or mediate highly complex, sensitive, or confrontational debtor accounts
Sr. Representative Operations
Concentrix Daksh Services India Private Limited
05.2010 - 08.2017
- Managing Windows OS tech issues involves diagnosing, troubleshooting, and resolving hardware and software problems. Key responsibilities center on maintaining system stability, configuring devices, managing user access, and ensuring security across Windows desktop and server environments
- Install, configure, and test broadband internet equipment.
- Troubleshoot and repair internet connectivity issues.
Trainee Transaction Processing Officer
Mphasis - an HP Company
03.2009 - 01.2010
• OS & Application Support: Install, configure, and update operating systems (Windows, Linux) and essential software.
• Troubleshooting: Resolve Wi-Fi, LAN, and VPN connectivity problems. • Configuration: Assist users with configuring network settings and accessing shared peripheral devices like printers or scanners.
Education
Master of Computer Applications - IT
Karnataka State Open University
Muktha Gangothri, Mysuru, Karnataka 04.2001 -
Bachelor Of Computer Applications - IT
Karnataka State Open University
Muktha Gangothri, Mysuru, Karnataka 04.2001 -
Three Years Diploma in Computer Engineering - IT
Government Polytechnic, Pune
University Road, Pune 04.2001 -
SSC -
Guru Nanak Secondary School
Ganesh Peth, Pune 04.2001 -
Skills
Interpersonal communication
Customer relations
Customer retention
Customer focus
Debt negotiation
Client engagement
Issue resolution
Client retention
Software
Red Hat Linux Softwares
Interests
Music and Film: Listening to songs and analyzing movies
Sports and Fitness: Cycling, Playing Cricket
Timeline
Executive Customer Service
Credence Resource Management Private Limited
02.2018 - Current
Sr. Representative Operations
Concentrix Daksh Services India Private Limited
05.2010 - 08.2017
Trainee Transaction Processing Officer
Mphasis - an HP Company
03.2009 - 01.2010
Master of Computer Applications - IT
Karnataka State Open University
04.2001 -
Bachelor Of Computer Applications - IT
Karnataka State Open University
04.2001 -
Three Years Diploma in Computer Engineering - IT
Government Polytechnic, Pune
04.2001 -
SSC -
Guru Nanak Secondary School
04.2001 -
Cycling, Cricket, Badminton
Playing cricket as a hobby is a fun and active way to stay healthy, build teamwork skills, and enjoy time outdoors with friends.
Cycling is a fun, flexible outdoor activity where you ride a bicycle for leisure, exercise, or weekend adventure.