Azharudeen M

• Built a procurement-as-a-service business model for vehicle sales, integrating digital platforms and physical networks.
• Onboarded partners to achieve business goals and managed channel operations.
• Collaborated cross-functionally to handle escalations and streamline sales processes.
• Analyzed sales demand using data analytics to optimize stock arrangements.

• Developed strategic plans for city growth, focusing on infrastructure improvements and economic development initiatives.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Led the establishment and growth of the Spinny Coimbatore business unit. Achieving remarkable results with the sale of zero to 100 cars in just 13 months.
• Successfully managed level 2 escalations with a sales-centric focus, consistently resolving issues within SLA and maintaining an escalation rate below 2% throughout the year.
• Oversaw meticulous verification of supply and demand documentation, resulting in a commendable containment of pending documents at 4.2%.
• Demonstrated a data-oriented approach by analyzing monthly sales metrics, conducting in-depth car sold analyses, and optimizing documentation flows for enhanced efficiency.
• Managed third-party vendors to handle RTO document processing across multiple cities in TamilNadu.
• Managed and coordinated nationwide logistics for car movement across India.
• Managed data manipulation across sales, procurement, documentation, and third-party payments.

Created and managed opportunities in Salesforce CRM maintaining 100% of the task completion.

• Prepared quotes in CPQ, aligning with pricing strategy and pricing analysis guidelines.
• Analyzed deal books submitted by sales reps, contributing to sales reporting and revenue reporting.
• Conducted dealership research among the United Stated market, to update and improve the Salesforce account database, contributing to customer lifecycle management.

• Supported account maintaining strategy by actively participating in discussions with clients and internal teams, fostering a collaborative and inclusive work environment.

• Handled business portfolio with clients of multiple cities fostering strong account, client and project management skills.
• Client engagement and ensuring quality standards to promote repeat business.
• Handled Covid outbreak issue effectively with continuous improvements within the assigned portfolio.
• Attending escalated customer tickets and solving it within TAT.
• Maintaining Unhappy level of the customers within 4%.
• Demand Planning (Sales & Operations) and inventory management.
• Acted as a point of escalation and collaborates with cross-functional teams to resolve partner issues.
• Establishing strong relationships with the clients to achieve customer satisfaction and retention.

• Spearheaded the development and delivery of analytics dashboards, providing actionable insights for team improvement and sales analytics.
• Strategized and implemented retail plans aligned with organizational goals and industry trends.
• Managed in-store promotions and merchandising to achieve revenue targets and control shrinkage.
• Conducted stock verification and ensured seamless material flow from warehouse to store while setting SOPs for inventory management.
• Regularized inventory levels to maintain material availability and optimize stock movement.
• Addressed 100% of customer grievances within TAT, ensuring satisfaction and fostering loyalty.
• Monitored NPS based on customer feedback, contributing to customer relationship management.