AZIB ZAFAR
Gorakhpur
Summary
Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism.
Overview
8
8
years of professional experience
Work History
Duty Manager
Radisson Blu Gorakhpur
Gorakhpur
02.2024 - Current
- Successfully trained and developed new staff members on company policies and procedures
- Ensured compliance with all health, safety, and security regulations within the workplace
- Demonstrated strong leadership abilities while managing daily operations of the business
- Resolved customer complaints in a professional manner, leading to improved customer retention rates
- Provided guidance and mentorship for junior staff members as needed
- Effectively managed a team of 14 employees and assigned tasks accordingly
- Evaluated teamwork, flexibility and adaptability of departments, utilizing professional skills to meet and uphold company values and goals
- Keeping an eye on occupancy during the weekends and high occupancy periods and releasing the rooms blocked due to No Shows
- Ensured a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive an optimum level of service and care at all times
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Developed innovative strategies to create a strong guest relations impact
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Monitored performance of staff members, offering advice where appropriate.
- Responded promptly to any emergency situations that arose during shifts.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Coordinated with other department supervisors to ensure smooth workflow and process alignment.
Assistant Manager - Front Office
Le Meridien Mahabaleshwar Resort And Spa
Mahabaleshwar
04.2019 - 06.2020
- Supported long-term business strategies, generating guest relations feedback for process improvements
- Improved customer satisfaction and sales by working with managers and colleagues
- Implementing Training programs and personal development courses under the Front Office Manager to enhance guest handling/situation handling skills of the team
- Ensure proper inventory controls, working with sales and reservations to ensure maximum selling potential
- Keeping an eye on occupancy during the weekends and high occupancy periods and releasing the rooms blocked due to No Shows
- Follow up with the Open Paymasters and liaise with the Credit Manager for any finance queries related to the front office
- Ensuring a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive an optimum level of service and care at all times
- Setting a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management, and cooperation
- Oversaw daily opening and closing procedures and helped to optimize daily operations
- Assisted with arranging and coordinating travel accommodations
- Delegated duties for a team of office staff
- Coordination with Rooms controller and ensuring room blocking as per the guest's profile notes / previous complaints, special consideration given to Single lady travelers and Marriott Bonvoy Elite members
Front Office Executive / Front Office Voyager
Bengaluru Marriott Hotel Whitefield
Bengaluru
07.2016 - 04.2019
- Managed office inventory by maintaining documentation of stock
- Handling a Team of associates 'Desk' and 'At Your Service' Planning and allocation of duties
- Handling all front desk operations including Check-ins and Checkouts, C Forms processing, Batch tally, and Batch close
- Preparing Daily Business Reports
- Checking daily arrival list and monitoring all VIP movements of the day with proactive arrival planning and ensuring that all statutory requirements for the in-house guests were met
- Handling guest issues and preferences, e-mails, credit limit reports, room screening, and blocking reservation queries, and up-sell tracking
- Maximizing hotel revenue through up-selling and achieving revenue targets
- Responsible for billing and cashiering, dealing with foreign currencies, and other petty cash transactions
Education
MBA - Business Management
Narsee Monjee Institute of Management Studies
Mumbai10-2023
B.A (Hons) - Hotel Management
University of Huddersfield, U.K. And Institute of Hotel Management Aurangabad (Subsidy of Taj Group Of Hotels)
Huddersfield07-2017
Skills
- Adaptability
- Problem Solving
- Teamwork
- Leadership
- Communication Skills
- Microsoft Office
- Facilitation
- Customer Service
- Training
- Strategic Planning
- Sales Targeting
- Customer Billing
- Sales Reporting
- Operations Management
- Interdepartmental Collaboration
- Team Building and Leadership
- Inventory Management
- Budgeting and Expenditures
- Customer Relationship Management
WEBSITE, PORTFOLIO AND PROFILES
LinkedIn linkedin.com/in/azibzafar-b1167585
Languages
Hindi - Native
English - Fluent
Urdu -Advanced
Accomplishments
- Awarded Letter of Appreciation from General Manager for Trip Advisor and Guest Voice Survey
- Consistent Upseller of the Department
References
- Ravi, Kumar, Front Office Manager Head Of Department, fom@rdbgorakhpur.com, (842) 902-2259, Radisson Blu Gorakhpur
- Vinod, Kumar, Hotel Manager , vinod.kumar@marriott.com, (987) 342-3836, Marriott International
Timeline
Duty Manager
Radisson Blu Gorakhpur
02.2024 - Current
Assistant Manager - Front Office
Le Meridien Mahabaleshwar Resort And Spa
04.2019 - 06.2020
Front Office Executive / Front Office Voyager
Bengaluru Marriott Hotel Whitefield
07.2016 - 04.2019
MBA - Business Management
Narsee Monjee Institute of Management Studies
B.A (Hons) - Hotel Management
University of Huddersfield, U.K. And Institute of Hotel Management Aurangabad (Subsidy of Taj Group Of Hotels)
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