Aziem Habib
Banker
Srinagar
Summary
Dynamic leader with a proven track record at ICICI Bank, adept in branch operations management and excelling in customer service. Skillfully increased profitability and customer satisfaction through strategic initiatives and relationship building. Demonstrates exceptional problem-solving and team-building abilities, consistently exceeding performance targets.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Branch Manager
ICICI Bank
01.2023 - 01.2025
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Deputy Branch Manager
ICICI Bank
11.2022 - 01.2023
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Optimized staffing levels by analyzing workload trends, ensuring efficient allocation of resources.
Wealth Relationship Manager
ICICI Bank
05.2022 - 11.2022
- Expanded cross-selling opportunities by identifying additional product offerings suited to individual client needs and preferences.
- Developed lasting relationships with high-net-worth clients, ensuring their financial needs were met and expectations exceeded.
- Collaborated with internal teams to devise tailored investment portfolios for maximum client benefit.
- Maintained in-depth knowledge of market trends and products, enabling informed decision-making and expert advice.
- Streamlined communication channels by implementing efficient CRM systems for improved client interactions.
- Created financial models to analyze and evaluate investment strategies.
Branch Sales Manager
HDFC Bank
06.2021 - 05.2022
- Resolved customer complaints to maintain high level of satisfaction.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed branch sales, customer service, finances and recordkeeping.
- Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
Deputy Manager
HDFC Bank
07.2015 - 06.2021
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
Assistant Manager
HDFC Bank
11.2014 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Management Trainee
HDFC Bank
11.2013 - 11.2014
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Handled day-to-day customer or client questions via telephone or email.
Education
MBA - Marketing Management, Financial Management
University Of Kashmir
Srinagar, Jammu And Kashmir India 04.2001 -
Skills
Customer service
Timeline
Branch Manager
ICICI Bank
01.2023 - 01.2025
Deputy Branch Manager
ICICI Bank
11.2022 - 01.2023
Wealth Relationship Manager
ICICI Bank
05.2022 - 11.2022
Branch Sales Manager
HDFC Bank
06.2021 - 05.2022
Deputy Manager
HDFC Bank
07.2015 - 06.2021
Assistant Manager
HDFC Bank
11.2014 - 07.2015
Management Trainee
HDFC Bank
11.2013 - 11.2014
MBA - Marketing Management, Financial Management
University Of Kashmir
04.2001 -
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