Azil Khoja
Bedford, Halifax
Summary
Dynamic and results-driven Customer Service Manager with over 7 years of experience in the visa consultancy sector. Proficient in managing customer service teams, optimizing client relationships, and developing efficient strategies to improve customer satisfaction. Seeking a challenging role where I can leverage my skills in customer management and leadership to drive business growth.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Monarch Immigration Consultancy Services
07.2019 - 01.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
Monarch Immigration Consultancy Services
10.2016 - 07.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MBA - Marketing Management
William Carey University
Shillong, India04-2017
Bachelor of Engineering -
Gujarat Technological University
Ahmedabad, India01-2015
Skills
- Customer Experience Management
- Communication Skills
- Cross-Functional Collaboration
- Problem Resolution
- Empathy & Emotional Intelligence
- Cultural Sensitivity & Multilingual Skills
Additional Information
Canadian Permanent Resident
Timeline
Customer Service Manager
Monarch Immigration Consultancy Services
07.2019 - 01.2025
Customer Service Representative
Monarch Immigration Consultancy Services
10.2016 - 07.2019
MBA - Marketing Management
William Carey University
Bachelor of Engineering -
Gujarat Technological University
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