Azim Shaikh

Handling International & Domestic Travel and MICE for Bajaj Finance Limited employees.

Handling PAN INDIA Employee Gifting

Handling PAN INDIA Guest House Set up

Vendor Empanelment, Contracting, Agreements

Handling International & Domestic Travel and MICE for Bajaj Finance Limited employees.

Handling PAN INDIA Employee Gifting

Handling PAN INDIA Guest House Set up

Vendor Empanelment, Contracting, Agreements

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Worked with Sales, Operations, Vendors and accounts departments to facilitate communication and deliver personalized solutions to customers.
• Achieved goals for sale of MRB products and services and exceeded performance metrics for customer service.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Created and maintained databases to track customer discussions and preferences for accurate, updated records.
• Monitored customer feedback and generated reports to identify areas of improvement.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Developed strategic plans for day-to-day financial operations.
• Evaluated and negotiated contracts to procure favorable financial terms.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Improved overall financial reporting by streamlining control processes and reporting structures

• Prepared necessary travel documentation for national and international trips to diverse locations.
• Worked closely with top executives and assistants to meet compliance with strict business schedules.
• Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
• Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 5-10%.
• Managed more than 20 business accounts with strong focus on achieving high levels of client praises and loyalty.
• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Helped customers with passport and visa applications.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.