Aziz Khan

Experienced senior manager with a solid 16-year background in management excellence. Recognized for being an encouraging leader and analytical problem-solver, skilled in team building, leadership, and motivation. Possesses strong customer relations skills and the ability to foster effective relationships. Proficient in using independent decision-making and sound judgment to drive company success. Committed to applying training, monitoring, and morale-building techniques to improve employee engagement and boost performance.

• Leadership & Operations: Led a delivery unit of 90 employees managing end-to-end payment operations across NEFT, RTGS, UPI, and IMPS. Streamlined transaction processing workflows, resulting in a 25% reduction in processing time.
• Project Management: Compiled and finalized a comprehensive Business Requirements Document (BRD) with input from 15 stakeholders, reducing project scope changes by 25% during execution and improving project efficiency.
• Automation & Systems Integration: Streamlined the automation process for reconciling NEFT, RTGS, IMPS, and UPI transactions. Managed the successful migration of IMPS from a local system to the GlobalPayPlus platform, enhancing system functionality and scalability.
• Regulatory Compliance: Spearheaded GST submission initiatives with a focus on accuracy and timeliness, achieving a 100% on-time submission rate for three consecutive quarters, strengthening the company’s reputation with regulatory bodies.
• Automation & Cost Savings: Automated the issuance of foreign inward remittance certificates and pricing for NEFT and IMPS, improving operational efficiency. Developed an automated system to manage outstanding invoices and receivables, enhancing cash flow for dealers.
• Sanction Screening & Process Optimization: Oversaw end-to-end sanction screening projects across payment and collection initiatives, ensuring regulatory compliance. Contributed to lean projects, eliminating non-value steps and achieving a savings of 12 FTEs.
• Cost Reduction: Reduced vendor expenses through strategic vendor management, resulting in annual cost savings of Rs. 3 crore.
• Pricing & Revenue Growth: Revamped the pricing framework by conducting competitive analyses and customer surveys, introducing a subscription model that boosted predictable revenue streams by $5.89 million annually.
• Dispute Management & Reporting: Automated the dispute management system for UPI and IMPS, reducing resolution times and enhancing customer satisfaction. Developed and automated various regulatory Management Information System (MIS) reports to improve compliance tracking.
• Audit & Compliance: Assisted in the development and execution of financial, operational, and compliance audit programs, ensuring thorough risk assessment and internal control validation.