Aziz Khan
Specialist
Navi Mumbai
Summary
Dedicated and hardworking with expertise in delivering support services and resolving customer complaints. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Solid team player with positive demeanor and motivated to contribute to company's success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work History
Specialist
Marsh McLennan
11.2021 - Current
- Achieved a standout rating for 2023 & 2024.
- Risk-Based Authorizer since August 2024.
- Served as a dedicated trainer for new hires, successfully leading them to achieve accreditation.
- Visited UK for Space Insurance training in the month of April 2025.
- Oversees market settlement processes for the Aviation OpCo.
- Served as the Single Point of Contact (SPOC) for Marine Opco in Ideathon 2023 and AI'nnovation 2024, successfully submitting a total of 21 ideas, with 16 uploaded to the portal, including 2 of my own.
- Participate in the weekly Process Leader Coaching Call alongside OAT members, Senior Specialists, and ACT.
- Participate in weekly error calls to discuss and contest errors.
- Initiated 'Marinnovate,' a program encouraging team members to submit ideas for process improvements.
- Active member of the Employee Engagement Committee for 2024.
- Active member of the Sports Committee for TS&I.
- Facilitated a session on Error Analysis for Marine OpCo for the month of January.
- Received the Star Award for January 2024.
- Received Spot Award for June 2025.
- Received People's Choice Award for July 2023, August 2024 & April 2025.
Transaction Processing Associate
Accenture Solutions Pvt Ltd.
06.2017 - 11.2021
- Played a pivotal role in the pilot batch for handling pet insurance policy servicing for Royal & Sun Alliance Underwriters, based in the UK.
- Successfully handled client servicing through emails and chat in pet, motor, wedding, and events insurance for different clients such as MoreThan, John Lewis, Tesco, and Marks & Spencer.
- Was part of the team that successfully transitioned the Pet COE (Centre of Excellence) in the Mumbai office. I was responsible for onboarding and training the new joiners.
- Handled end-to-end reporting and cross-trained on other insurance products as well, like motor insurance, wedding, and events insurance.
- Was a member of the ideation team for my deal and worked on several ideas proposed by different teams within the deal.
Transaction Processing Associate
Arvato Bertelsmann
11.2014 - 06.2015
- Resolved customer and logistics queries and settled claims of the EBay India members.
- Handled queries related to online trading by providing the members convenient solutions for their concerns, claims and navigations.
- Helped the new joiners and also handled customer escalations at senior/supervisory level.
Education
Bachelor of Science - Information Technology
Tilak College, Mumbai University
04.2001 - 03.2018
H.S.C - Science
Tilak College
S.S.C -
St. Lawrence High School
Skills
Team player
Leadership
Innovation
Complaint resolution
Communication
Emails
MS Excel - Intermediate
Powerpoint - Intermediate
Training
Team collaboration
Analytical thinking
Customer relations
Certifications And Achievements
- Fundamentals of Digital Marketing
- Microsoft Excel certified
- Insurance Academy - Foundation Level
- Assistant Sports Secretary in second year of graduation
- Had set up a Sports Club Management website in the final year of graduation.
- Was an active member of the cultural committee of my college and organised various events.
- Won various cricket and carom tournaments.
- Led the cricket team for 2 years at University level and 5 years at college level.
<Enter your own>
- Date of Birth: 06/21/94
- Nationality: Indian
Languages
- English
- Hindi
- Marathi
- Arabic
- Urdu
Hobbies and Interests
- Cricket & Carrom
- Interviews & Podcasts
- Travelling
Timeline
Specialist
Marsh McLennan
11.2021 - Current
Transaction Processing Associate
Accenture Solutions Pvt Ltd.
06.2017 - 11.2021
Transaction Processing Associate
Arvato Bertelsmann
11.2014 - 06.2015
Bachelor of Science - Information Technology
Tilak College, Mumbai University
04.2001 - 03.2018
H.S.C - Science
Tilak College
S.S.C -
St. Lawrence High School
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