Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Open To Work

AZMAT ALI SHAH

Bengaluru

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Account Manager Operations ExecutiveCustomer SuccessOperations Manager

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Bengaluru, India
Open to relocation: Yes

Salary Range

₹199000/yr - ₹200000/yr

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsTeam Building / Company RetreatsPaid sick leave

Summary

Dynamic Account Manager with a proven track record at Inkle, excelling in multi-state compliance and tax reporting. Adept in client onboarding and cross-team collaboration, I drive operational efficiency and enhance customer satisfaction. Skilled in payroll processing and project management, I deliver results that foster trust and compliance in complex environments.

Overview

4
4
years of professional experience

Work History

Account Manager

Inkle
Bengaluru
03.2025 - Current
  • Managed multi-state compliance for U.S. entities, including foreign qualification registrations for companies operating outside their home state.
  • Handled employer tax registrations across various U.S. states to ensure compliant payroll processing and tax remittance.
  • Administered U.S. payroll compliance, including federal and state tax account setup and ongoing reporting.
  • Prepared and filed Form 1099-NEC and Form 1099-MISC for U.S. contractors, ensuring accurate reporting and timely submission.
  • Prepared and reviewed federal corporate tax filings, including Form 1120, Form 5472, and Form 5471, ensuring adherence to IRS regulations.
  • Processed Tax Residency Certificates (TRC) for jurisdictions to support international tax compliance.
  • Managed company revivals, reinstating entities from delinquent status and restoring good standing.
  • Oversaw full-cycle corporate dissolution, including federal, state, and foreign entity decoupling procedures, ensuring proper closure and regulatory compliance.
  • Strong understanding of U.S. financial statements, including Balance Sheet and Income Statement preparation, accrual vs. cash basis accounting, deferred revenue treatment, and expense categorization.

Operations Executive

Kodo
Remote
04.2022 - 06.2022
  • Managed KYC processes to ensure compliance and enhance client trust.
  • Oversaw corporate credit solutions focusing on seamless KYC processes for CEOs and their teams.
  • Issued corporate credit cards and assessed credit scores to support financial decisions.
  • Improved customer onboarding process for efficiency and clarity.
  • Collaborated with operations, engineering, and sales teams to enhance customer satisfaction.
  • Optimized support operations using Salesforce, Wati, and Retool.
  • Enhanced visibility for clients through targeted marketing initiatives.
  • Analyzed market trends and competitor strategies.

Customer Success

Kalam Labs
Lucknow
01.2022 - 03.2022
  • Engaged daily with 100-200 clients, resolving inquiries and providing tailored assistance.
  • Streamlined customer onboarding process, achieving 90% success rate in client integration.
  • Collaborated with operations, engineering, sales teams, and astrophysics scientists to improve customer satisfaction and support initiatives.
  • Driven astrophysics education in edtech, shaping young minds, and pioneering innovation.

Education

Master's Degree - Business Administration

Dr. A.P.J. Abdul Kalam Technical University
Lucknow, Uttar Pradesh
01.2021

Bachelor's Degree - Commerce (Hons)

University of Lucknow
Lucknow, Uttar Pradesh
01.2019

Skills

  • Client onboarding
  • Customer relationship management
  • Digital Marketing
  • Lead development
  • Project Management
  • Cross-team collaboration
  • Corporate communications
  • Google Analytics
  • MS Excel
  • Payroll processing
  • Tax compliance
  • Multi-state compliance
  • Bookkeeping coordination
  • Root cause analysis
  • Team Leadership
  • Employee mentoring

Accomplishments

  • Client Retention Rate, I achieved a client retention rate of over 90% throughout my career, demonstrating my commitment to client satisfaction.
  • Team Leadership, I successfully led diverse teams in high-pressure environments, fostering collaboration and boosting productivity.
  • Brand Visibility, It increased client service visibility by securing coverage in the top-tier Healthcare Industry.

Timeline

Account Manager

Inkle
03.2025 - Current

Operations Executive

Kodo
04.2022 - 06.2022

Customer Success

Kalam Labs
01.2022 - 03.2022

Master's Degree - Business Administration

Dr. A.P.J. Abdul Kalam Technical University

Bachelor's Degree - Commerce (Hons)

University of Lucknow

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AZMAT ALI SHAH