Azmathullah A
Chennai
Summary
A seasoned Banking Services professional aspired to associate my career with banking brands built on distinguished business values and take up a challenging career with a passion to contribute towards self and organizational success while enhancing my skill competencies. My prolific experience of nearly 19 years in Banking Services Industry has provided me the desired platform and improved my skills to build a challenging career in Banking Services. I'm a lively communicator with passion to effectively manage customer relationships on all banking engagements. A confident and targets driven professional, perfectly balanced to deliver positive results through efficient banking process knowledge and a team player coupled with team handling abilities to excel in diverse environment.
Overview
9
9
years of professional experience
Work History
Manager
Tata Consultancy Limited (Bank Of Ireland-Project)
Chennai
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Manager
Tata Consultancy Limited (SCB-Project)
Chennai
02.2019 - 07.2023
- Reviewed screening alerts that resulted in possible matches requiring compliance (level 1 and 2) advisement
- Disposition of high-risk name screening escalations, conducted name searches, trough different business lines
- Escalation of true matches identified to the proper units ((AML investigations, FCSO Client On-Boarding and Maintenance, Global Sanctions Compliance) as part of the procedure
- Documented, report/ follow up the investigation findings
- Responsible for analyzing and conduct more complex EDD for alerts (From Level 1) in which the client is a match with PEP and Negative Media lists
- Provided support and ideas to management in the enhancement of productivity and timeliness goals and special projects
- Provide Training and support to new team members Participated in the maker checker program, providing assistance and support to peers in training
- Assess areas for process and system improvements and provide potential solutions for Senior Management Assist with Process Design and management for department
Business Process Lead
Tata Consultancy Limited (SCB-Project)
Chennai
12.2015 - 01.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
Senior Customer Relationship Officer
ADFC PVT LTD (HDFCBANK)
Chennai
- Primarily responsible to provide priority service support to Imperial consumers of HDFC Bank Credit Cards through voice& email mediums Ensure resolution to all queries / service requests at the first transaction Maintain high level of Customer Satisfaction during every transaction Skillfully handle escalations and complaints reported my customers and provide optimum resolution Maintain high productivity by meeting goals for number of transactions and AHT Deliver process driven quality of service during every transaction Identify opportunities to deliver additional services / products offered by HDFC BANK Drive conversions for additional services / products to the existing consumers Strive to achieve referenceable customer experience by offering “Best in Business” services
Team Lead
Info Vision Solutions Pvt Ltd
Chennai
- Managed a team of 10 Sales Executives promoting ABN AMBRO Credit Cards with an average sales experience of 25 months Oversee day-to-day operational lever requirements in the team Achieved consistently improvised sales metrics though regular process and performance reviews Demonstrated best practices to the team to achieve the desired results Prioritize and assign tasks within the team to achieve required team goals Evaluate process documents and other requirements as a prerequisite to execute a lead Develop & circulate reports on daily operational whereabouts and review with clients / stakeholders Prepare process handbooks and checklist to ensure minimal process failures
Tele Sales Executive – Banking Services
InfoVision Solutions Pvt Ltd
Chennai
- Promoted Royal Sundaram Alliance Insurance to premium consumers holding SBI Credit Cards Drove multiple additions of Insurance policies to the existing consumers of Royal Sundaram Alliance Insurance Analyzed consumer database to understand pitch-able and non-pitch able opportunities Managed consistent conversion rate of over 25% against the goal of 20% CRM management with accurate transaction details Handled consumer consent process explaining terms and conditions to initiate policy release Consistently achieved Quality and Soft skills metrics Provided floor support to the new joiners and bottom performers Handled need basis coaching and training on promotion strategies & sale conversions, processes, telephone etiquette's and soft skills
Education
Higher Secondary (HSC) -
Princess Matriculation Hr Sec School
Chennai, Tamil NaduMBA - HR
The University of Madras
Chennai, Tamil Nadu01.2012
BBA - Business Administration And Management
The New College, University of Madras
Chennai, Tamil Nadu04.2005
Skills
- Corporate Account opening
- Mortgage Pre-Underwriter
- Lending & KYC
- Transaction monitoring
- Name screening
- Customer Relationship Management
- Customer Support & Service
- Customer Satisfaction
- Promote & Sell (up sell and cross sell) Service / Product
- Team Management
- Team Building and Leadership
- Staff Management
- Project Management
- Call Center Operations
- Regulatory Compliance
Accomplishments
- Awarded “Employee of the Year” in 2014.
- Awarded “Quality Star Champion of the Year” in 2014.
- Awarded as “Star Performer” for achieving best tele-sales targets
Languages
English, Hindi, Tamil Urdu & Arabic
Personal Information
- Date of Birth: 06/07/85
- Nationality: Indian
- Marital Status: Married
Timeline
Manager
Tata Consultancy Limited (Bank Of Ireland-Project)
08.2023 - Current
Assistant Manager
Tata Consultancy Limited (SCB-Project)
02.2019 - 07.2023
Business Process Lead
Tata Consultancy Limited (SCB-Project)
12.2015 - 01.2019
Senior Customer Relationship Officer
ADFC PVT LTD (HDFCBANK)
Team Lead
Info Vision Solutions Pvt Ltd
Tele Sales Executive – Banking Services
InfoVision Solutions Pvt Ltd
Higher Secondary (HSC) -
Princess Matriculation Hr Sec School
MBA - HR
The University of Madras
BBA - Business Administration And Management
The New College, University of Madras