Azmathullah M S
#7/77, 7th Cross, SBM Colony, Mathikere, Bangalore
Summary
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Manager, Operations
Concentrix Daksh Services
Bangalore
11.2007 - Current
- Managing Team of 250staffs (Includes Assistant Managers, Deputy Managers, SMES and Agents) specialized in Fin Crime (AML/KYC/FIU/TM) and track progress/performance and summarizes the information effectively.
- Investigate reports of suspicious transactions / circumstances, as well as prepare and submit reports to senior management or MLRO review.
- Develops Indicators AML Key Risk and Key Performance
- Develop and implement KYC policies, procedures, and controls in line with applicable laws, regulations, and industry best practices.
- Build a trusted relationship with client employees, manage client expectations, undertake an assignment manager role for small and medium sized assignments and manage the day-to day aspects of these under Director/Partner supervision.
- Co-ordinate and manage relationships with the client owners across various regions to ensure assigned AML investigations are handled as per Anti Money Laundering Act (AML), OFAC and specific country requirements.
- Conduct customer due diligence (CDD) and enhanced due diligence (EDD) processes to verify the identity of new and existing customers and assess their risk profiles.
- Display judgment and an understanding of relevant risks and issues arising in an assignment, offering potential solutions, and seeking advice when necessary.
- Design and implement risk-based approaches for customer onboarding and ongoing monitoring to identify and mitigate potential risks such as money laundering, terrorist financing, and other financial crimes.
- Stay updated on regulatory changes related to KYC and anti-money laundering (AML) requirements and ensure timely updates to KYC procedures.
- Provide guidance and support to front-line staff on KYC requirements and assist with complex or high-risk customer cases.
- Assist with the creation, maintenance and review of policies, procedures, and controls to identify, prevent, mitigate, and manage regulatory risk.
- The ability to build and maintain an agile framework to service large scale client programmes including metrics and reporting to accurately articulate performance to clients, whilst ensuring all programmes meet contractual obligations, budgetary and regulatory standards.
- Directly responding to counterparty requests for Know Your Client (KYC) and AML and other compliance-related inquiries.
- Providing Financial Crime Compliance “FCC” advice and assessment
- Helping clients of all shapes and sizes, from FS and non-FS regulated sectors, as well as corporates, providing solutions such as Recommend & Review, Reasonable Assurance and Audit Opinion
- Reviewing the organization’s adherence to regulatory compliance procedures in the various jurisdictions in which it has exposures.
- An appreciation of designing and implementing programme governance and continuous improvement as well as ensuring risk management responsibilities are actively managed.
- Interpersonal skills, including people development, coaching, and stakeholder management.
- Conduct periodic reviews and audits of KYC processes to identify gaps or areas for improvement and implement necessary enhancements.
- Collaborate with internal stakeholders, such as Legal, Risk Management, and Operations, to ensure effective implementation and adherence to KYC procedures.
- Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
- Timely completion of performance appraisals and merit increases
- Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Liaise with external parties, including regulatory authorities and law enforcement agencies, regarding KYC matters, reporting obligations, and requests for information.
- Monitored staff performance and developed improvement plans.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Set up business contracts, obtained signatures and processed paperwork.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Established procedures and controls to keep staff in compliance with accounting standards, regulatory requirements and budget targets.
- Developed policies, procedures and process maps in line with [Type] strategy.
- Liaised and worked collaboratively with [Job title]s, understanding areas of success and where improvement was required.
- Acted as key compliance contact and officer for regulatory matters, answering queries promptly and politely.
- Produced detailed, technical, investigative reports with decisive conclusions.
- Prioritised competing priorities with effective time management to meet deadlines.
- Provided advice and services consistent with relevant procedures, standards and performance targets to maximise customer satisfaction.
- Developed skills and knowledge, including product knowledge and skills with relevant software tools and systems.
Education
Bachelor Of Commerce - Banking and Finance
Bangalore University
BangaloreSkills
Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levelsStrong understanding of systems and technology used in KYC processes, including data analysis and screening toolsStrong knowledge of KYC principles, AML regulations, and industry best practicesProven experience in a KYC or AML compliance role within the financial services industry or a regulated environmentDetail-oriented with a high level of accuracy in workAbility to prioritize tasks, manage multiple projects, and meet deadlinesStrong ethics and integrity, with a commitment to maintaining confidentiality and upholding ethical standardsExperience of the business development lifecycle, from initial client conversations through to proposals, pitches and on sale during deliveryExcellent analytical and problem-solving skills, with the ability to assess risks and make sound judgmentsProven experience in problem statements, processes, developing efficiencies via numerous methods ie, doc review/change requests etcExperience of Banking/Financial/ Customer ServiceTeam leadershipBusiness strategyContract development and management
Operations Management
Operations Management
Performance Management
Business Development
Strategic Planning
Financial Management
Staff Development
Team Leadership
Business Planning
Cross-Functional Teamwork
Staff Management
Key Performance Indicators
Verbal and written communication
Staff Training and Development
Product Management
Schedule Preparation
Performance Evaluations
Project Management
Process Improvement
Customer Service
Revenue Forecasting
Employee Development
Hiring and Training
Self Motivation
Time management abilities
Multitasking Abilities
Performance Tracking and Evaluation
Continuous Improvement
Onboarding and Orientation
Decision-Making
Problem-solving aptitude
MS Office
Idea Development and Brainstorming
Effective Communication
Analytical Skills
Team Collaboration
Analytical Thinking
Task Prioritization
Adaptability
Computer Skills
Interpersonal Communication
Customer Relationship Management
Written Communication
Employee Coaching and Mentoring
Team building
Active Listening
Excellent Communication
Accomplishments
● Travelled to Philippines, Manila for Knowledge Transition – 2013
● Travelled to UK for Knowledge Transition – 2018
● Received the President’s Club Award for outstanding performance for the year 2021/2022
● Numerous Certificates and Awards for Business, People and Process Management (2007 till 2023)
Certification
● AML Certification from Udemy 2021
Languages
Urdu
First Language
English
Advanced
C1
Timeline
Manager, Operations
Concentrix Daksh Services
11.2007 - Current
Bachelor Of Commerce - Banking and Finance
Bangalore University