Azra Adil Rizvi
Salesforce Development Manager At LIC Of India
New Delhi
Summary
High-performing Salesforce Development Manager with 11 years of experience in Insurance industry. Deep experience in sourcing, training, and leading best in class teams of Insurance Agents in two major cities achieving higher sales targets year after year through constant and comprehensive performance monitoring and review . Tech-savvy and proficient in digital marketing and MS Office.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Development Officer
Life Insurance Corporation of India Kolkata
New Delhi, India
05.2011 - Current
- Hire, train and guide a team of life insurance agents to meet expected sales goals
- Set monthly agency goals and measure results vs
- Goals
- Build and maintain strong customer relationship by providing excellent customer service
- Identify performance improvement areas and provide recommendations
- Communicate agency performance levels including areas of concern to management
- Develop action plans for improving agency performance
- Follow all company and safety guidelines and policies
- Develop business improvement initiatives based on current market trends and competitors
- Manage agency operators to achieve company goals and objectives.
Senior Insurance Associate
Metlife Insurance Global Support, US
Noida, Delhi NCR
04.2008 - 10.2010
- Managing group Auto & Home insurance accounts of employees of more than 300 Companies in US
- Monitoring accounts to ensure regular flow of premiums on the policies
- Verifying eligibility of an employee from the company for payroll deduction discounts & other group insurance benefits
- Managing suspense amount and balancing ledger
- Sending manual bills & cheque requisition for the policies out of effective dates
- Transferring accounts of ineligible (terminated) employees from payroll deduction to direct bill mode
- Contacting group customer’s (Co.) HR person on regular basis for latest information of their employees to ensure or stop premium deductions from their employees’ salaries
- Updating total eligible employees count & details in the system
- Maintaining teams tracker & preparing various types of reports based on excel
- Mentoring & training new team members
- Building rapport with US counterparts and assisting them.
Officer-Admin
Soltius Infotech
Gurugram, Delhi NCR
08.2007 - 04.2008
- Teledata group of companies (BSE & NSE: TTS), Providing Customer support through phone & email, grievance handling providing offshore support to US based IT consultants, answering their queries regarding the Insurance, Policies, Payroll, Medical Allowances, Leave policies, Pension plans etc., handling their complains if required escalating & coordinating with the respective Dept
- Responsible for preparing bench list by preparing skill synopsis of the IT consultants on ‘Bench’ to the sales team on a weekly basis
- Maintaining Customer data base
- Coordinating in terms of getting all their paperwork/coordinating with team in US and with the lawyer in US
- Travel arrangements for employees, arranging the Air ticket, Hotel and Local conveyance for employees migrating to US.
Customer Relationship Executive
Bharti Airtel Limited
Kolkata, India
05.2004 - 08.2007
- Inbound Calling
- Interact with Corporate Clients on phone to solve their queries and need to give FTR (First Time Resolution) related to Mobile Services
- Close looping the request /complains of Pan India Airtel Corporate customers
- Getting complaints resolved by following up with local circle within the specified SLA
- Taking escalated calls
- Provisioning & Activation of VAS
- Mentoring new joinees
- Manage agency operators to achieve company goals and objectives.
Education
National Level LIC ADO Competitive Exam -
West Bengal, India
State Level First Rank Holder 06.2010 - 11.2010
Post Graduate Diploma - Insurance
ICFAI University
01.2008 - 01.2009
Bachelor of Arts (Honors) - English
Calcutta University
01.1999 - 01.2003
Skills
Relationship building and management
Strategic planning
Training and mentoring large teams
Recruitment
Negotiation skill
Marketing initiatives
Digital Marketing
Microsoft Office Suite
Life Insurance product & services expertise
Financial planning
Operations & Office Administration
Developing campaigns
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your daily life is your temple and your religion.
Kahlil Gibran
Timeline
Development Officer
Life Insurance Corporation of India Kolkata
05.2011 - Current
National Level LIC ADO Competitive Exam -
West Bengal, India
06.2010 - 11.2010
Senior Insurance Associate
Metlife Insurance Global Support, US
04.2008 - 10.2010
Post Graduate Diploma - Insurance
ICFAI University
01.2008 - 01.2009
Officer-Admin
Soltius Infotech
08.2007 - 04.2008
Customer Relationship Executive
Bharti Airtel Limited
05.2004 - 08.2007
Bachelor of Arts (Honors) - English
Calcutta University
01.1999 - 01.2003