Azwin William

• Worked with advanced price prediction models using ML algorithms (XGBoost, Random Forest, SVM) with feature-rich datasets to enhance forecasting accuracy.
• Implemented time series forecasting (ARIMA, SARIMA, FB Prophet, LSTM) for complex demand planning and anomaly detection applications.
• Designed and deployed a Generative AI chatbot using LangChain and Langgraph, integrating OpenAI and open-source models (Ollama, HuggingFace) to automate customer support with intent recognition and dialogue management.
• Worked on Building a multi-agent GEN AI system using Crew AI to enable collaborative problem-solving and dynamic task delegation across AI agents, improving efficiency in complex workflow automation.
• Building a company-wide GEN AI integration project, implementing custom AI-driven knowledge management and document summarization tools, boosting productivity and cross-team collaboration.

Collaborated cross-functionally to develop data-driven strategies optimizing workflows and reducing operational expenses. Designed and maintained dashboards and reports to deliver actionable BI insights. Conducted in-depth transactional data analysis to identify process inefficiencies and drive continuous improvement.

Resolved complex technical escalations promptly, ensuring customer satisfaction. Partnered with cross-functional teams to streamline workflows and reduce issue frequency. Analyzed technical data to identify trends and drive informed solutions.

Implemented transaction monitoring protocols to detect and prevent fraud, protecting the organization and clients from losses. Investigated fraud cases with law enforcement and partners to recover funds and enhance response strategies. Trained new team members in fraud detection and investigations, promoting a collaborative loss prevention environment.