Summary
Overview
Work History
Education
Skills
Languages
Personalcompetencies
Personal Information
Disclaimer
Timeline
Generic

B ANAND KISHORE

Hyderabad

Summary

Seeking a challenging position, which will permit me to use and enhance my skills in a progressive and dynamic organization with an experience of 7 years as a support engineer.

Overview

8
8
years of professional experience

Work History

Sr Customer Support engineer

Clearight infotech pvt ltd
07.2022 - Current
  • Performed various walkthroughs with clients to ensure their understanding and provided support contact information and documents (often written by myself using word processing software) in case follow-up was needed
  • Consistently achieved high performance scores and helped co-workers to improve their performance through sharing knowledge and proofing
  • Worked with manager to explore ways to improve personal and team effectiveness.
  • Coordinated issues with vendor management team providing training/product demonstrations for lenders serving as liaison to offshore customer service operations providing training to entry-level customer service reps provide best in class customer service to internal and external clients.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
  • Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs.


Technical Support Specialist

NISC Export Services (Pvt.) Ltd
07.2019 - 06.2022
  • Responsible for provision/install/configure the EBSCO learning products and getting the customer to a place where they can use them effectively
  • Collaborating with the Customers (Librarians), Regional Sales, Customer Success Managers, and cross-functional teams to accomplish the NetSuite CRM requests escalated integrations
  • Worked on different SSO Security Access Markup Language (SAML), Open Authorization (OAuth)
  • Trainer for new hires and provide on-job assistance
  • Handled escalation calls from customers requesting to speak with a Supervisor.
  • Coached Agents on their metrics and find ways to improve overall performance.
  • Attended daily huddles with leadership to discuss previous day's performance and ways to improve performance moving forward.
  • Acknowledging, following-up, and closing out correspondence and/or inquiries as assigned.
  • Creating new customers and maintain profiles in Customer Relationship Management (CRM) as information is provided.

Digital interactive Specialist

[24]7.ai
05.2016 - 06.2018
  • Responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software
  • Talk to customers directly and create written documentation and verbal documentation
  • Adhering to the quality and guidelines set for our process and performing the given task
  • To use diagnostic tools such as trace route
  • Setup and run servers Provided functional and technical support, troubleshooting and diagnosing hardware and software problems Outlook configurations and support
  • Guide the customers with self-help options and promote the company's mobile applications.

Education

B.Tech (EEE) -

Gokaraju rangaraju institute of Engineering and Technology (JNTUH)
01.2014

Diploma in EEE - undefined

Trr College of technology
01.2011

10th - undefined

New ushodaya high school (AP state board)
01.2008

Skills

  • Basic knowledge on SQL query
  • Power BI
  • HTML
  • Networking
  • Sound knowledge on IP addressing schemes and SSO(single sign-on)
  • Active directory
  • RDC
  • Veem Back up
  • Netsuit CRM
  • Windows Server 2012
  • Demonstrated proficiency in a detail-oriented position, reliable, adaptable, able to multi-task, and ability to troubleshoot issues to a resolution
  • Basic knowledge on database and be able to write SQL queries to quickly extract data for reporting/troubleshooting
  • Excellent interpersonal skills Able to rapidly understand and retain knowledge of business processes and the technology systems
  • Experience as a software system administrator
  • Experience in the SAAS based platforms, life sciences and Drug safety solutions

Languages

English, Telugu & Hindi

Personalcompetencies

  • Work effectively with diverse groups of people.
  • Have good fluency in English communication.
  • Adapt well to changes and pressures in the workplace.
  • Ambitious hardworking and committed to excellence.
  • Honest and Sincere with a high level of integrity.

Personal Information

  • Date of Birth: 05/16/1993
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I consider myself familiar with above mentioned aspects. I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Sr Customer Support engineer

Clearight infotech pvt ltd
07.2022 - Current

Technical Support Specialist

NISC Export Services (Pvt.) Ltd
07.2019 - 06.2022

Digital interactive Specialist

[24]7.ai
05.2016 - 06.2018

B.Tech (EEE) -

Gokaraju rangaraju institute of Engineering and Technology (JNTUH)

Diploma in EEE - undefined

Trr College of technology

10th - undefined

New ushodaya high school (AP state board)

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B ANAND KISHORE