B. ARCHANA
Finance and Marketing
Adoni
Summary
To have a growth-oriented and challenging career, where I can contribute my knowledge and skills to the organization and enhance my experience through continuous learning and teamwork.
Overview
2
2
Languages
Work History
Inbound Voice Process Associate (9 Months)
RBL Bank
- Handled inbound customer calls for RBL Bank, addressing queries related to credit cards, account services, and banking products.
- Provided accurate and timely resolutions to customer concerns, ensuring high levels of customer satisfaction.
- Assisted customers with account-related inquiries, including balance checks, transaction details, and card activation.
Branch Relationship Executive(1 Year)
SBI Bank (via CaliberHR Resources)
- Handled customer inquiries and provided support for SBI Credit Card services, including card activation, balance inquiries, transaction disputes, and limit enhancements.
- Assisted customers with mortgage loan applications, documentation, and queries related to loan eligibility, interest rates, and repayment schedules.
- Educated customers on SBI’s credit card and mortgage loan products, including features, benefits, and promotional offers.
Education
MBA(FINANCE) -
KV SUBBA REDDY FOR WOMEN
04.2001 -
DEGREE(B COM COMPUTERS) -
SPY REDDY DEGREE COLLEGE
04.2001 -
INTERMEDIATE -
SRIGAYATRI
04.2001 -
SSC -
SRIVAISHNAVI
04.2001 -
Skills
CRM Tools: Salesforce
Document Management: Digilocker
Digital Banking:SBI Net Banking
Data Analysis: Microsoft Excel
Timeline
MBA(FINANCE) -
KV SUBBA REDDY FOR WOMEN
04.2001 -
DEGREE(B COM COMPUTERS) -
SPY REDDY DEGREE COLLEGE
04.2001 -
INTERMEDIATE -
SRIGAYATRI
04.2001 -
SSC -
SRIVAISHNAVI
04.2001 -
Inbound Voice Process Associate (9 Months)
RBL Bank
Branch Relationship Executive(1 Year)
SBI Bank (via CaliberHR Resources)