B ASHIS KUMAR
Srikakulam
Summary
Dynamic Customer Success Engineer with a proven track record at Palo Alto Networks, adept in TCP and NGFW concepts. Skilled in optimizing Prisma Access deployments while fostering strong client relationships. Recognized for enhancing customer satisfaction through effective training and proactive issue resolution, ensuring seamless security operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Success Engineer
Palo Alto Networks
02.2024 - Current
- Company Overview: Contractor for Palo Alto Networks.
- Provide technical assistance and troubleshooting to resolve any issues or challenges that customers may encounter during deployment, configuration, or usage of Prisma Access.
- Conduct training sessions and workshops to educate customers on the features, capabilities, and best practices of Prisma Access, empowering them to leverage its full potential.
- Monitor the performance and usage of Prisma Access for customers, proactively identifying opportunities for optimization and efficiency improvements to enhance their security posture.
- Serve as the primary point of contact for customers, advocating for their needs and requirements within the organization, and ensuring timely resolution of any issues or concerns they may have.
- Gather feedback from customers regarding their experiences with Prisma Access, including feature requests, usability issues, and overall satisfaction, and relay this information to the product development team for continuous improvement.
- Collaborate with sales and account management teams to ensure alignment between customer needs and the services provided, and to identify opportunities for upselling or cross-selling additional products or services.
- Create and maintain documentation, knowledge base articles, and best practice guides to assist customers in effectively deploying, configuring, and using Prisma Access.
Information Security Engineer
Rakuten Symphony
Bangalore
08.2021 - 01.2024
- Company Overview: Formerly Rakuten India till March 2022
- Monitoring, Configuring and Troubleshooting Security Devices like Palo Alto, Cisco ISE, Cisco ASA and Cisco Firepower.
- Coordinating and working with various ISP vendors globally on outages from vendor end.
- Monitoring of security incidents and events through Grafana.
- Analyzing the web URLs via different web reputation engines to get them blocked/unblocked at the firewall.
- Analyze, create and Implement filter on IDS and other security devices to streamline the process for the operations.
- Collecting data from Syslog servers and analyzing the events for any malicious activity done against company policy.
- Actively participating in Change/DR/Maintenance activities conducting globally on Organization network.
- Preparing MOP's and presenting in CAB calls for CHANGE REQUEST.
- Collaborating with TAC for RCA and other technical analysis.
- Ability to recognize, mitigate and troubleshoot P1 and P2 incidents.
System Engineer
Zensar Technologies
Hyderabad
12.2020 - 08.2021
- Hands on experience on SolarWinds monitoring tool, Cisco routers and switches, ISE, Palo Alto firewalls and Panorama.
- Supports customer migration activities and new installation and implementations.
- Collaboration with different vendors like Cisco and Palo Alto TAC.
- Preparing and Updating network database.
- Updating /Defining SOPs for various workflows in Network Infra.
- Managing scheduled tasks and periodic backups.
- Monitor or track project milestones and deliverables. Confer with project personnel to identify and resolve problems.
- Establish and execute a project communication plan.
- Initiate, review, or approve modifications to project plans.
- Monitor the performance of project team members, providing and documenting performance feedback to the client.
- Part of Global Firewall Vyaire Medicals Team under Project Services.
- Maintain firewall operations and document current environment. Responsible for implementing the firewall related changes to the client's service requests, in accordance. With security approval via proper change management.
- Work together with engineering / project team to determine the appropriate firewall involved for the firewall changes.
- Adhering to ITIL Processes - Incident Management, Change Management, Service Request etc.
- Ability to recognize, mitigate and troubleshoot P1 and P2 incidents.
- Configuring ports and services on Next Gen Firewall Palo Alto.
- Configuring security policies and NAT rules based on the customer requirements.
Senior TAC Engineer
CSS Corp
Chennai
12.2018 - 12.2020
- Resolved critical real-time issues, ensuring minimal downtime for customer operations.
- Diagnosed and troubleshot PAN usage-related issues, identifying effective solutions.
- Set up lab environments to replicate customer scenarios for problem analysis.
- Managed support cases, tracking progress to meet service level agreements.
- Utilized PANOS technologies and features from versions 7.0 to 9.0.
- Configured and troubleshot VPN connections between Palo Alto devices.
- Adapted vendor-specific challenges to general networking concepts for versatile problem-solving.
- Participated in internal escalations to facilitate swift issue resolution.
BTECH in ECE
Completed My Graduation
Bhubaneswar
07.2015 - 07.2018
- Achieved graduation to meet minimum qualifications for future promotional opportunities.
Operating Engineer
Anand CY Myutec Automotive
Gurgaon
12.2013 - 06.2015
- Company Overview: Formerly CYI Ltd
- Monitoring network related issue.
- Deficiency of coordinating across departments.
- Resolving the network issues in complex network structure.
- Good in routing and switching.
- Formerly CYI Ltd
Education
B Tech (E&TC) -
ORISSA ENGINEERING COLLEGE
Bhubaneswar, ODISHA07.2018
Diploma (ECE) -
KIT POLYTECHNIC
Berhampur, ODISHA05.2013
10th (Metric) -
DAV PUBLIC SCHOOL
Berhampur, ODISHA05.2010
Skills
- TCP/UDP Concepts
- NGFW Concepts
- Palo Alto Prisma Access Architecture
- VPN technologies like IPsec/Global Protect/Prisma Access Agent
- SAML
- SSL and TLS protocols
- Packet analysis with Wireshark
- SaaS Inline and DLP
- Prisma Access Browser
Certification
PCNSE 9.0, 03/01/20 - 03/31/22
Accomplishments
- Got special recognition as a STAR performer between 2018 and 2020
- Got special recognition as a best performer between 2024 and 2025
Hobbies and Interests
- Love to play Cricket
- Love to travel for exploring beauty of nature
- Listening to music
- Watch movies
Timeline
Customer Success Engineer
Palo Alto Networks
02.2024 - Current
Information Security Engineer
Rakuten Symphony
08.2021 - 01.2024
System Engineer
Zensar Technologies
12.2020 - 08.2021
Senior TAC Engineer
CSS Corp
12.2018 - 12.2020
BTECH in ECE
Completed My Graduation
07.2015 - 07.2018
Operating Engineer
Anand CY Myutec Automotive
12.2013 - 06.2015
B Tech (E&TC) -
ORISSA ENGINEERING COLLEGE
Diploma (ECE) -
KIT POLYTECHNIC
10th (Metric) -
DAV PUBLIC SCHOOL