B Deepak Kumar
hyderabad
Summary
Results-driven Subject Matter Expert with expertise in project management, process optimization, and knowledge transfer. Demonstrated ability to enhance team productivity and deliver high-priority projects on time.
Overview
4
4
years of professional experience
Work History
SME Subject Matter Expert
TP India Limited
hyderabad
07.2022 - Current
- Served as the primary technical and procedural expert, resolving complex escalations and supporting junior staff to enhance professional competency. ● Developed and standardized comprehensive, easy-to-follow training materials, significantly improving knowledge transfer efficiency. ● Optimized complex work processes, resulting in demonstrable time savings and increased team productivity. ● Managed and successfully delivered high-priority projects under strict deadlines, consistently ensuring quality and client expectations were met. ● Built a crucial knowledge base for new team members, reducing the average training time required for full proficiency Shopping Project (August 2024 – February 2025) | Project Focus Change: Trust & Safety Project (February 2025 – Present) ● Spearheaded daily operations for the team, conducting comprehensive onboarding and training for new employees to ensure immediate compliance. ● Drove skill enhancement across the team by providing consistent, targeted performance feedback and professional coaching. ● Monitored key performance indicators (KPIs) daily and initiated targeted mentoring programs that contributed to measurable employee development. ● Cultivated a high-engagement, positive team culture through proactive open communication and a structured recognition program. ● Collaborated cross-functionally with other departments to identify process bottlenecks and implement solutions aligned with strategic company objectives.
- Collaborated with cross-functional teams to share best practices and insights.
- Conducted regular assessments of processes to ensure compliance with industry standards.
- Provided expert guidance on product features to enhance customer understanding.
- Facilitated workshops to improve team knowledge of emerging trends and technologies.
- Reviewed documentation for accuracy and consistency before publication.
- Assisted in the implementation of new systems to improve operational efficiency.
- Mentored junior staff in problem-solving techniques and effective communication skills.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Education
MBA - Financial Management
Kendriya Vidyalaya
Kanpur09-2016
Skills
- Project management
- Process optimization
- Compliance assessment
- Subject matter expertise
- Knowledge transfer
- Problem solving
- Team building
- Customer focus
- Strategic thinking
- Conflict resolution
- Problem-solving aptitude
- Time management
Languages
English
Advanced (C1)
C1
Telugu
Native
Native
Tamil
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Accomplishments
Rewards and Recognitions - While in the role of SME
Timeline
SME Subject Matter Expert
TP India Limited
07.2022 - Current
MBA - Financial Management
Kendriya Vidyalaya