B. GOKULKARTHIK
Senior Engineer
Chennai,TN
Summary
Highly organized and dependable Senior Engineer with 11 years of experience in the Automobile Field. Proven ability to manage multiple priorities effectively while maintaining a positive attitude. Willing to take on additional responsibilities to achieve team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Senior Engineer - Parts Catalog
MSX International Pvt Ltd
07.2022 - Current
- Evaluate production and service parts information, including translating service usage statements, to ensure accuracy and completeness.
- Maintain and achieve individual productivity and quality goals as measured by established Key Performance Indicators (KPIs).
- Analyze Bill of Materials (BOM) data received from an online source against defined targets.
- Utilize service usage statements loaded into the ERAPA database to update the service parts catalog.
- Adhere to established processes assigned by the US team and utilize a unique writer code provided by them.
- Develop Standard Operating Procedures (SOPs) to streamline document verification and optimize process efficiency.
- Escalate unresolved issues to the Team Lead and implement feedback received from the US team.
- Ensure all tasks comply with brand-specific checkpoints.
Senior Warranty Assessor
MSX International Pvt Ltd
12.2019 - 06.2022
- Market Claims Management:Handle claims across various markets, including Spain, Italy, Portugal, Germany, France, and Rest of the World.
Analyze claims with different allocations and workloads based on defined targets.
Maintain and improve team quality and productivity in line with established KPIs.
- Claims Assessment:Evaluate claims by referencing warranty policies, Technical Service Bulletins (TSBs), and other dealer-provided documentation to ensure accuracy before processing.
Stay updated on new market developments to prevent misalignments during assessment.
- Dealer Support:Analyze concerns raised in dealer-opened tickets (PAMIR Tickets) and provide timely solutions.
- Training and Quality Control:Conduct internal training on claim processing, work procedures, and market-specific requirements.
Monitor internal quality within the team, identify and discuss any inconsistencies, and implement improvements to enhance claim treatment quality.
- Revenue Optimization:Review auto-paid claims to identify potential revenue recovery opportunities for the OEM.
- Process Improvement:Develop standardized SOPs to streamline document verification, enhance claim processing efficiency, and improve overall quality.
Warranty Incharge
KUN Capital Pvt Ltd
07.2019 - 11.2019
Warranty Manager
RDC Automobile Pvt. Ltd
07.2013 - 07.2019
- Warranty Claim Processing: Analyze warranty claims to determine root cause of failure and authorize coverage based on genuine OEM defects.
Manage all warranty claims, including resubmitting claims as necessary, and ensure appropriate action is taken.
Maintain detailed records of warranty vehicles, including job cards, warranty invoices, and other relevant documents, to facilitate OEM audits and prevent potential chargebacks.
- Parts Management: Prepare all warranty documentation and coordinate with teams to prepare parts for return.
Oversee the return of defective parts to the OEM on a regular basis.
- Technical Support: Collaborate with senior technicians to identify and approve warranty claims related to manufacturing defects.
Utilize various OEM tools (e.g., Midtronics, vehicle diagnosis tools) and update software as required.
- Training and Quality Control: Partner with warranty teammates to conduct internal training on warranty audit procedures and parts return processes.
Monitor defective products and initiate product withdrawals (specific batch) when necessary.
- OEM Relations: Coordinate with OEMs for yearly audits by ensuring complete and proper documentation is available to avoid potential chargebacks.
Monitor credit notes received from the OEM on a monthly basis and generate reports for the designated department.
Warranty Executive
DSC Motor Pvt. Ltd
06.2012 - 06.2013
Education
Diploma in Electrical & Electronics -
Sairam Polytechnic College
06.2006 - 05.2009
10th- SSLC - undefined
SNV Matriculation School
06.2005 - 05.2006
Skills
Team Leadership
Risk Analysis
Technical expertise
Training and mentoring
Quality Control
Leadership skills
Warranty Administration
Complaint Handling
Websites
Accomplishments
- Achieved a team award for Fast transition at MSX International for the GM part catalog project.
- Achieved an individual award based on Productivity & Quality at MSX International for the PSA project.
- Achieved a team award based on Innovation & Reliability at MSX International for the PSA project.
- Achieved the Best Performer award at Jeep Dealership.
- Achieved 2nd place (PAN India level) in warranty manager training from FIAT manufacturer.
- No chargebacks were received from the OEM Manufacturer during the working period.
Personal Information
Passport Number: M5673998
Hobbies Interests
Playing volleyball, Bike riding.
Timeline
Senior Engineer - Parts Catalog
MSX International Pvt Ltd
07.2022 - Current
Senior Warranty Assessor
MSX International Pvt Ltd
12.2019 - 06.2022
Warranty Incharge
KUN Capital Pvt Ltd
07.2019 - 11.2019
Warranty Manager
RDC Automobile Pvt. Ltd
07.2013 - 07.2019
Warranty Executive
DSC Motor Pvt. Ltd
06.2012 - 06.2013
Diploma in Electrical & Electronics -
Sairam Polytechnic College
06.2006 - 05.2009
10th- SSLC - undefined
SNV Matriculation School
06.2005 - 05.2006