Mamidi Ravali

• Support all team members by assisting with administration when requested
• Develop and maintain strong customer relationships
• Provided support and guidance to students experiencing academic and personal troubles.
• Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
• Assisted students in selecting courses to align with interests and abilities.
• Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
• Great team player, positive attitude towards work
• Act as point of contact for technical issues between workshops and customers and liaise with workshops to prioritize workload and customer requests
• My role towards IDP is to collect data, from various sources, including databases, spreadsheets, and external datasets
• Clean and preprocess data to ensure accuracy and consistency, dealing with missing values, outliers
• Preparing and presenting monthly, quarterly and annual reports for top management and interacting with top management routinely ensuring goals of organization are translated into daily activities of team
• Providing assistance and guidance to students in making right choices in their studies, be it their educational plans, career aspirations, choice of stream and specialization as well as selection of college or university as per their interests and preferences
• Expanded business development aligned to overall company goals and responsible to create Training programmer's
• Fulfilling Customer requirements
• Deployed predictive analytics models to forecast future trends.

Weakness

• Inability to tolerate shoddy and poor-quality work from team members.

• Assisted students in selecting courses to align with interests and abilities.
• Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
• Determined validity and reliability of data gathering methods.
• Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
• Researched, published and presented current topics of study at national and international meetings.
• Improved systems with addition of new features and infrastructure.
• Managed over 70 Calls per day
• Provided support and guidance to students experiencing academic and personal troubles.

• Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
• Provided support and guidance to students experiencing academic and personal troubles.
• Consulted with candidates on primary research, data collection, bibliographies and model writing assistance.
• Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
• Provided design content and instruction for SEP courses and workshops.
• Answered student inquiries and resolved problems related to curriculum and course prerequisites.
• Drove continuous improvement related to use of new teaching tools, training methods and improvement of online doctoral education instruction.

• Collaborated with sales and marketing departments to support client acquisition.
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Trained customers to use and maintain equipment to reduce service issues.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues. Managed over 70 Calls per day so increased by 10%
• Promoted purchase of service contracts and warranties by detailing benefits of each to customers
• Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.