B. Mamatha
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
8
8
years of professional experience
Work History
Team Leader
Wipro for the Project GOOGLE
Hyderabad
2018.06 - Current
- People Management, Policy and Governance, Handling Escalations
- Our Team will focus on restricting or preventing policy violations and abuse to ensure a safe and secure Ads environment for our users. We identify and solve complex problems, innovate and optimize our processes and tools.
- Also globally and cross-functionally we work with Google engineers and product managers to identify and fight abuse and fraud cases provide an excellent, safe experience for users.
- We work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages
- Managing & Supervising: Responsible for overseeing all activities within a team.
- Strategist: Deciding how to approach tasks and develop a plan to accomplish
- Organizer: Keeping track of and structuring various tasks, employees and
- Goal Setter: Responsible for determining the goals that members will work toward.
- Customer handling that resulted in better SLA and TAT Scores.
Sales Executive and Troubleshoot Executive
Gamma Process Hub India limited
2016.04 - 2018.01
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
Education
Bachelor of Technology - Electrical and Electronics Engineering
Sree Chaitanya Institute of Technological Sciences
2014-06
Skills
- Strong communication skills
- Documentation And Reporting
- Shift Scheduling
- Complaint resolution
- Quality Improvement
- People Management
- Overtime Management
- Technical Support
- Leading Team Meetings
Strengths
- Motivation towards completion of tasks.
- Always striving for best outcomes.
Accomplishments
- Regular appreciations from Clients for standard constructive way of business handling and expansion of project HC.
- Appreciation from clients for taking initiations and responding to escalations and expedites.
Disclaimer
I hereby declare that the above furnished information and particulars are true to the best of my and belief.
Timeline
Team Leader
Wipro for the Project GOOGLE
2018.06 - Current
Sales Executive and Troubleshoot Executive
Gamma Process Hub India limited
2016.04 - 2018.01
Bachelor of Technology - Electrical and Electronics Engineering
Sree Chaitanya Institute of Technological Sciences
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