Summary
Overview
Work History
Skills
Certification
Timeline
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B. Sivakumar

B. Sivakumar

ASST Regional Manager
Chennai

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Asst Regional Manager

Naturals Unisex Salon & Spa, s Groom India Pvt Ltd
Chennai
03.2020 - Current
  • Spearheading as Asst Regional Manager and heading training for upcoming candidates with Natural Salon and Spa, with an extensive experience in Business Development, Operations, Management
  • Demonstrated capabilities in evolving innovative sales and promotional strategies, training and development, and team management
  • Wide exposure to a variety of clients from diverse backgrounds and recognition from past and previous employers for successful maintenance of international standards and utmost commitment to my work
  • An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty.
  • Mentored team members to enhance professional development and accountability in workplace.

Restaurant General Manager

Sapphire Foods India Pvt Ltd, KFC
03.2017 - 03.2020
  • Oversee Employee work in front and back of house to ensure compliance with Company Policies regulations and food safety guidelines
  • Perform activity walk-throughs to assess Cleanliness and Preparedness at beginning and end of shifts
  • Complete restaurant opening and Closing Procedures and Manage deposits
  • Produce Monthly report detailing sales trends and Forecasts
  • Consistently exceed daily weekly and Monthly sales target while maintaining costs and Keeping employee turnover low
  • Hired, trained and coached 40+ staff member on customer service skills food and beverage Knowledge and health safety standards
  • Consistently exceeded monthly sales goals by minimum of 5% by training FOH staff on Upselling techniques and by creating a featured food and beverage
  • Created a cross training program ensuring FOH staff members were able to perform confidently and effectively in all position

Restaurant General Manager

Hyson Restaurant Pvt Ltd, KFC, Kerala
03.2009 - 03.2017
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.

Store Manager

B & M Hot Breads
03.2007 - 03.2009
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Shift Manager

Marry Brown Family Restaurant, G.M Group
Chennai
10.2003 - 03.2007
  • Diploma in Hotel Management and Catering Technology
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Empee institute of Hotel Management, HSLC
Chennai
06.2001 - 03.2003

Bharatha Matha Siddhartha Matriculation Higher secondary school
06.1996 - 04.1998

Skills

    Employee performance evaluations

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Certification

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Timeline

Asst Regional Manager

Naturals Unisex Salon & Spa, s Groom India Pvt Ltd
03.2020 - Current

Restaurant General Manager

Sapphire Foods India Pvt Ltd, KFC
03.2017 - 03.2020

Restaurant General Manager

Hyson Restaurant Pvt Ltd, KFC, Kerala
03.2009 - 03.2017

Store Manager

B & M Hot Breads
03.2007 - 03.2009

Shift Manager

Marry Brown Family Restaurant, G.M Group
10.2003 - 03.2007

Empee institute of Hotel Management, HSLC
06.2001 - 03.2003

Bharatha Matha Siddhartha Matriculation Higher secondary school
06.1996 - 04.1998

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B. SivakumarASST Regional Manager