B. Swaminathan
whitefield, Bangalore
Summary
To be an outstanding person in the global organization and willing to face challenging position in the Information Technology working with emerging technologies to provide heterogeneous solutions and use my personal attributes to strengthen the organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cisco Certified Network
- Associates (CCNA 2.0) b) Microsoft Certified Professional in (MCSE) Ø Windows NT Server & Windows NT Workstation 4.0 Ø Implementing and Supporting Microsoft Windows NT 4.0 in the Enterprise Ø Internetworking with Microsoft TCP/IP on Windows NT 4.0 Ø Implementing and Supporting Microsoft IIS 2.0 Ø Essentials in Networking
ITIL
- Year experience in Configuring MS Exchange as SMTP mail server and did configured outlook2003 using RPC
- Also did recovery of mailboxes in AD with ex2k3 servers.worked on IIS server for configuration of Web server and SMTP relay.Years experience in executing Powershell scripting commands and restrictions with policies
- Ran many ps wmi and remote management scripts and collected system resource data values.year proven experience in technical support or system administration with a strong focus on VMware, Hyper-V, networking, Linux, and storage technologies
- Microsoft Hyper-V, MCS and/or VMWare VCP certification or equivalent Hypervisor administration work experience
- Proficiency in troubleshooting complex technical issues and providing effective solutions
- Strong knowledge of virtualization technologies, networking protocols (TCP/IP, VLAN, DNS, DHCP), Linux operating systems, and storage concepts (SAN/NAS)
- Experience on performance related issues and network optimization
- Knowledge of Microsoft Operating Systems
- Knowledge of MS Windows Servers and MS Exchange Servers
- Strong knowledge of O365/M365
- Exposure to Cloud Platforms – ideally Azure but AWS and other platforms are fine
- ITIL v4 foundation principles
- In depth 2nd/3rd line Infrastructures Support skills
- Strong Customer focus with an experience in customer service
- Ability to work independently in a team
- Good adaptability and flexibility
- Confidence and decision making.
windows Administrator
Mhpasis India Ltd, Wells Fargo US multinational bank
07.2021 - 04.2023
- Handling of Ticket for the Alerts in cpu ,memory,Hardisk Space utilization, MS Patching,Remote Access Troubleshooting of Operating System Server Windows 2008,Windows 2012R2,Windows 2016 And Windows 2019 Servers and to Cloud Azure OS.Involved in the Training and Team Discussion meetings Etc..and Test Labs and Test Cases documents.Managing Windows Server OS and Active Directory environment and VMware Datacenters.Engaged in to HP servers hardware replacement management involves coordination of HPE Vendors team server owners and clients.
Kyndryl Ltd, IBM
10.2021 - 06.2021
- Client: ATT US Based
Windows Administrator
Future Focus Infotech PVT LTD
06.2009 - 06.2010
- Handling of Ticket for the Alerts in cpu ,memory,Hardisk Space utilization, MS Patching,Remote Access Troubleshooting of Operating System Server Windows 2008,Windows 2012R2,Windows 2016 And Windows 2019 Servers and to Cloud Azure OS.Involved in the Training and Team Discussion meetings Etc..and Test Labs and Test Cases documents.Managing Windows Server OS and Active Directory environment and VMware Datacenters.Engaged in to HP servers hardware replacement management involves coordination of HPE Vendors team server owners and clients., Responsible of managing and monitoring win2k, win2k3 server established in four regions Europe, Apimea, North America, Latum Win2k3 server installation and maintenance in VM and imaging
- Monitoring server resource utilization and resource planning
- Handling and solving of windows server day-day problems using ITIL ticketing system
- Coordination with onshore and offshore using conference call
- Involved in the test cases and Training .Responsible for server patch distribution and validation
- Handling of Customer end user problems on windows servers.
Infosys Ltd, MSALMIN, Kbridge solution
12.2020 - 02.2020
- Involved in the Server OS Windows 2012R2,Server Windows 2016 Managing and Troubleshooting of the different Hardware Products.
Delivery Analyst
IBM India Pvt Ltd, BMO Harris US Bank Transportation Finance
09.2019 - 07.2021
Technical support specialist
Bangalore
- Windows Administration
- Description:
- Performed Windows 2016 and Windows R2 reboots
- Handled of windows server disk space incidents
- Followup of Vendor Cases on the incidents
- Handling of Customer end user problems on windows servers and Windows patches.
Tech Mahindra Limited, Getronics Solutions India Pvt ltd
04.2019 - 09.2019
- Windows Administration
- Working with Client for multiple customers of getronics .Maintaining and troubleshooting of Active directory, Windows server and IBM,HP, hardware infrastructure
- Handling of L3 Windows servers Tickets using service now tool
- Windows server Hardware and software upgrade and Commission and Decommission of servers
- Attending Team meetings regularly discussion of issues faced and initiated solutions.
Infosys Ltd
07.2018 - 04.2019
GAP Inc. US, Francisco California, Tranway Solution, Infosys LTD
06.2014 - 01.2018
- Bangalore Electronic city
- Designation: Windows Administration
- Working in Infosys for multinational client gap Inc
- Maintaining and troubleshooting of worldwide client Active directory, Windows server and IBM, Dell, HP, hardware infrastructure
- Handling of L3 and L2 Windows servers Tickets using service now tool
- Monitoring SCOM, SCCM 2012R2, Nagios infrastructure tools
- Windows server Hardware and software upgrade and Commission and Decommission of servers
- Working in VMware vSphere Virtual host and Virtual machines
- Coordination with onshore and offshore using conference call
- Involved in the test cases and Training, Studied online course and MCSE training from Live wire institute
- Worked on click add internet based online part-time job from home
- And eagerly looking for challenging opportunities from any organization
- Also worked as freelancer and did servicing for projects.
Technical Specialist
HCL Technologies Ltd
12.2010 - 06.2014
- L2 Windows
- Responsible for Installation and Managing of Windows 2012, 2008R2, Win2k8, Win2k3 on the HP Blade BL460G7, BL680 Servers on HP C7000 Enclosures
- Having knowledge and got exposed to google Amazon and Microsoft cloud Operations networking .Maintaining Microsoft Failover Clusters, Hyper V hosts clusters and EMC CE based Geo clusters on the client sites
- Monitoring of HP Insight Manager SIM servers and Creation of HP VCEM Virtual Connect based Server, Storage and network profile on the blade servers
- Configured on Server BIOS, ILO, PSP/SPP drivers and firmware upgrades
- Maintenance of HP Insight Manager Server and configuring SNMP Profiles on the client
- Creation of Hyper virtual host and guests and disk allocation on the hosts and clusters
- Done many script automations using DOS batch and windows PowerShell
- Installation and administration of Microsoft Hyper V virtual hosts and creation of virtual Machines on windows 2008 R2 servers and clusters
- Addition or deletion of Hardware devices on the servers such as NIC, CPU, Memory and SAN based Storage Systems
- Monitoring of Server Health and utilization regularly and capacity Planning and recommendation of Server level hardware and software upgradation
- Responsible of Managing and administration of SCCM central Site and secondary Site and worked in Package and patch updates creation and distribution, MS patching Deployment and troubleshooting SCCM Client installations and WMI Client Troubleshooting connectivity with server
- Diagnosing of package distribution errors on SCCM Logs Troubleshooting and Involved in HP PSP package distribution and regularly doing system health checks on servers systems
- Managing SCOM 2007 RMS and MS servers with agent client installation and troubleshooting
- Involved in Creation of different monitoring views and creation of custom rules and Monitors
- Enabling automated subscription on mail and generates different SCOM reports
- Troubleshooting of addition and deletion of computer agents and connectivity problems
- Coordination with onshore and offshore using conference call and solving the customer problems
- Doing workstations and server patch validation regularly
- Involved in the test cases includes system performance and diagnoses
- Solved server generated alerts and end user problems on using Ticketing tool
- Involved in inventory and report generation using Asset center.
IT Analyst
Tata Consultancy services
08.2006 - 06.2010
VSNL
08.2006 - 12.2007
- L2 Messaging support – Hosted Messaging system
- Responsible for monitoring and maintain of Microsoft based Hosted Messaging system on four locations using Ex2003 Frontend and backend architecture on W2k3 Clustered environment
- Working on Windows 2003 NLB, WSUS, and AD domain controllers, MOM 2005 Servers, Ensim unify3.0 HMC provisioning tools installed on HP DL380-580 hardware platform and administration of Symantec mail firewall
- Exposed of Cisco L3 3500 switch, Cisco pix 535 on redundant configuration and HP6000 tape library with VERITAS NetBackup server software
- United services automobile association-US Denver Client
VMware
01.2008 - 04.2009
- L3-Desktop Infrastructure Management
- Maintaining of ESX, virtual desktops systems
- Regularly doing system health checks on Desktop systems .Coordination with onshore and offshore using conference call for solving the end-user problems
- Monthly both VMware systems and server patch validation
- Scheduling and Distribution of Desktop Software sand security packages using SCCM2007 Involved in the test cases includes System performance Closed end user problems on using Ticketing tool
Senior System Engineer
GAVS INFORMATION SERVICES PVT LTD
Faculty
RELIANCE INFOCOMM LTD
07.2005 - 06.2006
- Joined in Customer Solution Group – Network Infrastructure responsible for configuration and maintenance of various project networks and servers includes Windows 2000 ADS, Windows 2003,Redhat Linux servers,Checkoint NP3 firewall ,cisco PIX ,Cisco 2600 and 3600 routers, cisco 4506 Layer3 switches ,Cisco VoIP networks and Cisco wireless LAN solutions
- Monitoring with Net vault Backup product, Storagetek D173 SAN box and Norton antivirus server
- Working knowledge on Bind -DNS, Qmail, apache, squid and other open source of Linux systems
- Administration of windows 2000 ADS and Exchange 2000 which includes user and mailbox creation, deletion , backup/restore and regular system performance checks of windows servers and created documentation .
- Windows Platform: Configured and hosted clients website on Windows 2000 webserver IIS5.0 and Installation of windows 2000, MS exchange 2000 server, Sql2000 servers for various projects
- Installed ADCs in single forest domain windows 2000 and 2003 and registered customer’s domain in internet
- Linux Platform: Qmail relay server for mail routing, hosted sites on apache and tomcat services
- Installed and configured domain ACL on Squid proxy server
- Analyzing Windows and Linux Servers performance and utilization of networks, processor, memory and physical disks
- Managing Barracuda 300 Spam control system and regular updating of Antivirus software and proper inventory maintenance of Hardware and Software
- Coordination with external customers and evaluation of various new products
- Working Knowledge on Site-Site and Client access IPSEC VPN using Cisco PIX and Linux Systems and Layer 3 VLAN routing in Cisco 4506 switches
- Monitoring Internet, IPLC Links performance regularly and detecting bottlenecks using Monitoring tools
- Worked as, -Instructor in Jet king -Hardware and Networking Training Institute and taking classes for CCNA and MCSE Courses
- Knowledge on Windows 2003 Server Installation and configurations, Active Directory Services ADS, Routing and Remote Access Services RRAS, Remote Desktop and Remote Assistance, Shadow Copies, DHCP,DNS and WINS.
Engineer-Trainee
L4 DATA
01.2003 - 02.2005
- Joined in EWC-Data and responsible in planning and system engineering of Reliance Data Core network and Data Communication network
- Involved in Installation of core routers as Juniper series M20, M40e, T320, M10 and Cisco series as Cisco 7507,3745,3662,3631
- Preparation of Architecture and Engineering design Documents for the Installations of routers in the network
- Actively Participated in different Test beds in network testing Labs, which involves testing of different new products and evaluating its features from different vendors
- Simulating and Testing of large network Solutions and Preparation of Test Cases and reports documents also include frequent coordination with different vendors and customers Exposed to Juniper Junos scripts and done various configurations of different applications as MPLS based Layer3 and Layer2 VPNs on Provider P, Provider edge PE and Customer edge routers CPE using Interior gateway routing protocol OSPF, internal and external BGP ver4 and static routes in which routers are connected on STM-1and Gigabit Ethernets
- Configured Point-Point connectivity on single and bundles of multiple E1s to various internal and external customers
- Training attended: Attended training programs on Introduction to Juniper routers, Architecture of Digital Loop Carrier from UT star and LMDS., in the company and done installation of desktops, network interface cards and analog modems to end user customers
- After over a period of time involved and taken responsibilities of Installation and troubleshooting of various LAN Switches, ISDN Routers, Bridges, Leased line Modems & Routers, Multiplexers, VPN Gateways, Firewall, Voice over IP (VOIP) etc
- Products of different vendors like Cisco, Intel, 3com,Enterasys, Multitech, RAD, Tainet, etc
- To many Corporate Customers
- Implementation of these products on different applications such as Campus area Network, Internet connectivity, Branch office point-point and multipoint connectivity
- Based on the quick learning and hardworking got promoted as senior support engineer in the organization
- Achievements:
- Many major installations and network solutions given to various customers based on their requirements
- Some of the applications highlighted below
- A) Campus Area Network – Satyabhama Engineering College
- Established fiber Optic cable Connection to all five places within the Campus and interconnected all the locations which includes, Installed INTEL 550F Switches in Central and 510T in all remote locations within the campus Network
- Installed 100FX Fiber Optic Module in INTEL 510T Switches and interconnected all the locations using Optical cables
- B) Point-multipoint office voice and data connectivity -Dinamalar Established 64kbps Leased Line Connectivity between Chennai to Madurai, Coimbatore and Pondicherry
- Installed Atrie V.35 Modem at Customer end and G.703 Modem at DOT Exchange side
- Configured clock source –G.703 as Master and V.35 as Slave
- Installed Cisco 1750R with WIC2T card and assigned IP address for both Serial Port and Ethernet Port and enabled dynamic routing protocol Routing Information Protocol (RIP)
- Installed WIC2FXS Card and configured Voice over Internet Protocol (VOIP) to all locations
- C) Internet bandwidth-ISP connectivity – National institute of ocean technology (NIOT)
- Established Leased Line Connectivity to Internet Service Provider (ISP) which includes the configuration of RAD HTU E1- V.35 Modem at Customer end and G.703 Modem at DOT Exchange side
- Configured V.35/G.703 Modem as Framed and Time slots Ts1 and Ts2 enabled for 128kbps bandwidth
- Installed Teldat G.704-V.35 Convertor at ISP Side and enabled 2 time
- Slots for 128 kbps bandwidth
- Configured Cisco 2610R with WIC1T card and assigned public IP address for both Serial Port and Ethernet Port and enable static IP Routing
- D) Virtual private networking – Sanmar chemplast Ltd
- Installed Intel Shiva VPN Express Box in central Location at Chennai
- Assigned public IP address to trusted Interface of VPN Box and connected to Ethernet port of the Leased line router
- Assigned Private IP address to untrusted Interface of VPN Box and connected directly to LAN Switch
- Configured VPN profile as Single Remote User Tunnels with IPSEC or SST as encapsulation and shared key as authentication control
- Created local IP address pool in VPN Box to be assigned to VPN Client
- VPN Client software is installed in remote PC that is connected to internet and assigned peer IP address (Public IP assigned to VPN Box)
- Established VPN connection by giving same Shared Key, which is configured in VPN Box.
Executive
DATA ACCESS INDIA LTD
05.2002 - 09.2002
- Involved in Installation and commissioning of Managed leased line network (MLLN) which includes configuration of modems and routers to many internet customers
- Handling and managing corporate accounts and provided the best service to the customers.
Sr. Executive Customer Support
GEMINI COMMUNICATION LTD
05.2000 - 05.2002
Network Administrator
EDNET SOFTWARE PVT LTD
10.1998 - 05.2000
- Involved in Installation, troubleshooting and maintenance of 20 to 30 computer systems available in both Corporate & Branch offices
- Installation and troubleshooting of Network OS such as Windows NT 4.0, Novell 3.12, 4.11, Windows2000, Red hat Linux6.2 and Database systems as MSSQL, Oracle software
- Worked in Messaging Server MS Exchange 5.5 with IMS configured for routing mails & Internet Information Server IIS4.0 for Intranet Web based workflow
- Responsible for Analyzing Server & Network performance regularly and detecting bottlenecks using Monitoring tools etc
- Regular updating of Antivirus software and proper inventory maintenance of Hardware and Soft wares.
Education
Diploma - Electricals & Electronics Engineering
A.V.C.C -
Polytechnic
Certification
MCSE,- Microsoft certified system engineer
CCNA, Cisco certified network associate
azure, Azure course. From Besant technologies
Additional Information
- Eighteen years of total experience in IT field with 7y as Windows administrator/SCCM/MS Exchange 2k3, 2k7,/Cloud/O365 by exposing myself to different areas starting from computer hardware and software Installation, maintenance and troubleshooting. Having knowledge with Google Amazon Microsoft cloud networking. Implementation and administration of larger computer networks like Local area network LAN, Campus wide Network CAN and Installation and Commissioning of Wide Area network WAN, Internet, VPN, Firewall, VOIP network solutions to various customers and finally to NLD-ILD National and International Carrier service provider networks. Nine years of experienced in integration, operations and maintenance of windows XP, windows 2000,windows2003,windows 2008,Win 2012R2,Win2016,Win 2019 servers exchange2003, SCCM 2007, WSUS and VMware systems Active directory,Azure and Powershell. Did azure course from Besant technogies.Got certificate.2+ years’ experience with VMware ESXi, vCenter 6.x should include the planning, configuration and administration of host systems and virtual machines.
Timeline
Kyndryl Ltd, IBM
10.2021 - 06.2021
windows Administrator
Mhpasis India Ltd, Wells Fargo US multinational bank
07.2021 - 04.2023
Infosys Ltd, MSALMIN, Kbridge solution
12.2020 - 02.2020
Delivery Analyst
IBM India Pvt Ltd, BMO Harris US Bank Transportation Finance
09.2019 - 07.2021
Tech Mahindra Limited, Getronics Solutions India Pvt ltd
04.2019 - 09.2019
Infosys Ltd
07.2018 - 04.2019
GAP Inc. US, Francisco California, Tranway Solution, Infosys LTD
06.2014 - 01.2018
Technical Specialist
HCL Technologies Ltd
12.2010 - 06.2014
Windows Administrator
Future Focus Infotech PVT LTD
06.2009 - 06.2010
VMware
01.2008 - 04.2009
IT Analyst
Tata Consultancy services
08.2006 - 06.2010
VSNL
08.2006 - 12.2007
Faculty
RELIANCE INFOCOMM LTD
07.2005 - 06.2006
Engineer-Trainee
L4 DATA
01.2003 - 02.2005
Executive
DATA ACCESS INDIA LTD
05.2002 - 09.2002
Sr. Executive Customer Support
GEMINI COMMUNICATION LTD
05.2000 - 05.2002
Network Administrator
EDNET SOFTWARE PVT LTD
10.1998 - 05.2000
Cisco Certified Network
ITIL
Technical support specialist
Bangalore
Senior System Engineer
GAVS INFORMATION SERVICES PVT LTD
Diploma - Electricals & Electronics Engineering
A.V.C.C -
Polytechnic
Similar Profiles
Fred NelsonFred Nelson
Director of Business Development: High Ticket Sales at Certified Contractors NetworkDirector of Business Development: High Ticket Sales at Certified Contractors Network
Iren KhojayanIren Khojayan
Medical Biller and Coder at Certified Healthcare NetworkMedical Biller and Coder at Certified Healthcare Network
Abbas HaidaryAbbas Haidary
Certified Medical Interpreter at Oregon Certified Interpreters NetworkCertified Medical Interpreter at Oregon Certified Interpreters Network
V S S R K RAJU KATARIV S S R K RAJU KATARI
Senior Analyst at CapgeminiSenior Analyst at Capgemini
Naveen Kumar Reddy BandreNaveen Kumar Reddy Bandre
Staff Technical Program Manager at Trellix Software India Private Limited (Formerly McAfee), BangaloreStaff Technical Program Manager at Trellix Software India Private Limited (Formerly McAfee), Bangalore