WordPress - Web Designing
Prashik Kamble
Customer Executive
Nagpur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
18
18
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Customer Service Executive
Cogent E Service Limited
Bangalore
10.2022 - Current
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Updated account information to maintain customer records.
- Evaluated interactions between associates and customers to assess personnel performance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Robotics Intern
SkillVertex
Nagpur
01.2022 - 03.2023
- Led meetings, administered budgets and coordinated subcontractor work.
- Evaluated proposed and existing robotics systems to check quality and safety controls.
- Outlined and programmed routines and parameters for different robotic systems.
- Processed or interpreted signals or sensor data.
- Developed, deployed, and tested prototype systems to assess functionality and feasibility.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
02.2004 - 03.2017
High School Diploma -
04.2019 - 03.2021
Bachelor of Science - Computer Science
05.2019 - 07.2022
Skills
Programming language C
Software
Arduino Uno
Tinker cad
CTL
Shaksham
Aavaya
Projects
- Home Automation System
In this project I have shown that if a person enters in the house a door automatically will open and simultaneously fan and light will also be turned on and on other side, in the kitchen I have shown that in case there is a leakage of gas then the sensor will detected and the sound will alert the members in the house for there safety.
- Technology Used:- 1. Arduino IDE
2. Tinkercad
- Tools used :- 1. Arduino UNO
2. Relay module
3. Lamp
4. 2.2k ohm resistor
5. ik ohm resistor
6. Breadboard
7. Jumped wires
8. Sensor
- Social Distancing Detector
In this project I have shown that if a person is in the range of 100cm-300cm then it will be safe and distance will also be maintained and if a person come closer, I.e less than 100cm then sensor will detect the distance and the
sensor will also make sound.
- Technology Used:- 1. Arduino IDE
2. Tinkercad
- Tools Used:- 1. Arduino UNO
2. Ultrasonic Sensor
3. 5mm LED
4. Buzzer
5. Jumped wires
Certification
Inter School Talent Search - By Yukti Foundation
Interests
I like to read novels
Playing Football,Cricket in my free time
Travelling
Timeline
Customer Service Executive - Cogent E Service Limited
10.2022 - Current
Robotics Intern - SkillVertex
01.2022 - 03.2023
Hislop College - Bachelor of Science, Computer Science
05.2019 - 07.2022
St. Paul Junior & Senior College Science, Commerce - High School Diploma,
04.2019 - 03.2021
Montfort School - High School Diploma,
02.2004 - 03.2017
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