Bhanu Pratap
Ops. Manager
New Delhi
Summary
Manager – Central Operations leading collections operations, NACH registration, payment management, and loan closure workflows across central processing. Improves control through bank reconciliation, audit readiness, and MIS dashboard reporting, while supporting restructuring, re-schedulement, and compliance adherence. Delivers process gains through Finn-One upgrades, receipting automation, and vendor payout digitization.
Overview
1
1
Language
14
14
years of professional experience
Work History
Ops Manager
Progfin Private Limited
12.2024 - Current
- Streamlined operational processes to enhance efficiency across multiple departments.
- Developed and implemented training programs for new staff, improving onboarding experience.
- Conducted regular audits to ensure compliance with industry standards and company policies.
- Collaborated with cross-functional teams to identify areas for process improvement and cost reduction.
- Led strategic initiatives that increased productivity and reduced turnaround times on key projects.
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Manage Seller/DB onboarding contracts to optimize supply chain finance.
Ops Manager
Faircent Technologies india Pvt. Ltd.
Gurugram, Haryana
03.2023 - 10.2024
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Led cross-functional teams to achieve strategic objectives and improve workflow integration.
- Developed and implemented standard operating procedures, ensuring compliance and consistency.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
Asst. Manager – Central Operations
RattanIndia Finance Service Private Limited
New Delhi, National Capital Territory of Delhi
07.2019 - 03.2023
- Job Duties & Responsibilities:
- NACH Registration & Presentation
- Collection Payment Management
- Refunds & Loan Closures
- Restructuring, Re-schedulement & Repricing
- Records Management
- Reconciliation of Bank Accounts
- Vendor Management
- Audit response & Preparedness
- Collection & Presentation MIS Dashboard/Management
- Compliance Adherence:
- To ensure that all Statutory notifications like Moratorium, Restructuring and SMA Categorization etc. are timely adhered and future processes/System is transformed accordingly
- Internal Policy adherence and ensuring operations within policy framework
- Responsible for managing all types of audits (internal and external) & due diligence by partners / lenders
- System Enhancement & Process Automation:
- Designed the framework of OPS processes.
- System Upgradation - Implementation of Finn-One version 4.0 from existing 2.5
- Automated the collection receipting process through and implementation of SUMERU
- Automated the vendor payout process wherein the traditional invoicing process of submitting physical invoices was replaced with the digitally scanned invoices.
- Responsible for UAT testing of new / modified processes.
- RattanIndia Finance Service Private Limited New Delhi, India
Sr. Executive (Team Leader) – Operations
TOYOTA FINANCIAL SERVICES INDIA LIMITED
07.2015 - 01.2019
- Job Duties & Responsibilities:
- NACH Registration & Presentation through “Deutsche Bank Ltd”
- Collection Payment Management
- Refunds & Loan Closures
- Due date Changed, Re-Schedulement & Repricing
- Records Management
- Reconciliation of Bank Accounts
- Vendor Management
- Audit response & Preparedness
- MIS Management
- Manage the vendors of TOYOTA FINANCIAL SERVICES process like EMI presentation through HSBC BANK LIMITED for ECS & mandate registration and for PDC vaulting.
- TOYOTA FINANCIAL SERVICES INDIA LIMITED –PITAMPURA
Executive- Operation
BUSSAN AUTO FINANCE INDIA PRIVATE LIMITED
09.2014 - 06.2015
- Job Duties & Responsibilities:
- Maintain Excel Sheet of all repayment instruments as PAN India Basis.
- Repayment Mode Swapping in Fin-none.
- Co-ordination with customer service team, sales team and collection team for smooth pre & post banking activity.
- Swapping and Re-lodgment MIS Maintain and Circulate to Related Persons on weekly basis.
- Bounce cheque’s Data entry.
- Repayment entry in Fin-none and highlighted discrepancy MIS after health check of ECS/NACH/PDC.
- UAT Testing for system update or new additions
- MICR Master Maintain Fin-One.
- Technical bounce
- Sec-138 Legal Cheque presentation & documents retrieval MIS.
- Efficiently handled HSBC Bank (PDC/ECS Presentation & Status Tracking) & provided Solutions (Collection annexure for system updating) for both Emi & Pre Emi-Presentation.
- Manage the vendors of TOYOTA FINANCIAL SERVICES process like EMI presentation through HSBC BANK LIMITED for ECS & mandate registration and for PDC vaulting.
- BUSSAN AUTO FINANCE INDIA PRIVATE LIMITED – OSD
EXECUTIVE- Operations - A part of Central Processing Unit (RFL -Finance)
[RELIAGRE] CORPORATE SERVICES LTD
10.2012 - 10.2014
- Job Duties & Responsibilities:
- Maintain Customer Loan File from branches (Pan India) and store the files in storeroom for internal audit.
- Retrieve the Loan agreement and PDC/ECS mandate to handed over to CPU Team.
- Handling of Loan files received at HO and draft MIS to audit team for receipt.
- Coordinating and informing the status to respective branch (PAN India) of received file.
- Swapping one to another A/C, ECS to PDC/ PDC to ECS & ECS to ACH/ ACH to PDC in Fin-none.
- Co-ordination with customer service team, sales team and collection team for smooth & post banking activity.
- Swapping and Re-lodgment MIS Maintain and Circulate to Related Persons on weekly basis.
- Bounce cheque’s Data entry.
- PDC entry in Fin-none after health check of cheques.
- Maintain Excel Sheet of all collection receipt book, electronic collection receipt.
- Handling of Collection receipts received at HO and draft MIS to audit team for receipt.
- Coordinating and informing the status to respective branch (PAN India) of received Receipts.
- Manage the Receiving of DSA/ VENDOR Registration & Invoicing.
- Handling outsource vendors to manage in house RFL process like EMI presentation through Tech process Payments limited for ECS & mandate registration and ANUKARAN FINANCIAL LIMITED for PDC vaulting and presentation.
- Managing operation activity like Manual CIBIL report, Welcome letter, TDS refund, technical bounce curing Query against EMI instruments & NOC/SPDC dispatch.
- [RELIAGRE] CORPORATE SERVICES LTD
Education
Master of Business Administration -
Mewar University
RajasthanLLB -
Shri Girrraj Maharaj College of Law, Mathura
Mathura, India 04.2001 -
Bachelor of Arts -
Pt. Manish Sharma Digree College
Agra, IndiaIntermediate - undefined
N.I.O.S Board
DELHIHigh School - undefined
N.I.O.S Board
DELHISkills
Collections operations
Bank reconciliation
Audit coordination
Vendor management
Compliance management
Finn-one Application
LMS
DMS
Advance Excel
MS Office
Process mapping
Root cause analysis
Policy development
Stakeholder management
Timeline
Ops Manager
Progfin Private Limited
12.2024 - Current
Ops Manager
Faircent Technologies india Pvt. Ltd.
03.2023 - 10.2024
Asst. Manager – Central Operations
RattanIndia Finance Service Private Limited
07.2019 - 03.2023
Sr. Executive (Team Leader) – Operations
TOYOTA FINANCIAL SERVICES INDIA LIMITED
07.2015 - 01.2019
Executive- Operation
BUSSAN AUTO FINANCE INDIA PRIVATE LIMITED
09.2014 - 06.2015
EXECUTIVE- Operations - A part of Central Processing Unit (RFL -Finance)
[RELIAGRE] CORPORATE SERVICES LTD
10.2012 - 10.2014
LLB -
Shri Girrraj Maharaj College of Law, Mathura
04.2001 -
Intermediate - undefined
N.I.O.S Board
High School - undefined
N.I.O.S Board
Master of Business Administration -
Mewar University
Bachelor of Arts -
Pt. Manish Sharma Digree College
PERSONAL DETAILS
English & Hindi
PERSONAL DETAILS
Declaration: I declare that the above facts given by me are true to the best of my knowledge and belief.