
Client-focused QA Lead / Senior Quality Analyst with proven expertise in end-to-end software quality engineering, requirement analysis, and UAT coordination across Agile programs. Skilled in bridging business and technical teams, driving quality strategies that improved product reliability by 70%, reduced regression cycles by 80%, and minimized production defects by 90%. Experienced in managing multi-team delivery, stakeholder reviews, and release readiness. Proficient in Selenium (Java), Robot Framework, Postman, Jira (Zephyr Scale), Confluence, Splunk, GA, and GTM, with strong focus on accessibility compliance, performance optimization, and customer-centric outcomes.
Agile and SDLC Methodologies