Summary
Overview
Work History
Education
Skills
Accomplishments
References
Interests
Timeline
Generic
Subroto Nandy

Subroto Nandy

NEW DELHI,Delhi

Summary

A proactive planner with dexterity in formulating marketing strategy from a business, sales & technical perspective Well versed in promotion of products and services through online technique. Leadership experience in leading and mentoring the team members Excellent communication, interpersonal, relationship management and analytical skills Reading Mythological books, Ancient civilization books , music, Technical R&D

Overview

18
18
years of professional experience

Work History

Assistant Manager

Genpact India Pvt Ltd
08.2014 - Current
  • Knowledge of all the sub-processes of Order to Cash Operations with experience to manage Credit & Collections, Cash Application and Customer Master Data team
  • Managed B2B Collections for an U.S based client with a portfolio of over 6,500 customers and an average AR of $ 50M
  • Collection of invoices and management of all related processes- dispute identification and resolution, account reconciliation and credit balance disposition
  • Ensure timely allocation of work within team members, strategize collection activities to minimize aging of invoices, monitor daily progress and report out of daily progress
  • Research payment issues and document all collection activities in SAP including customer disputes and promise to pay
  • Follow-up with various departments through email to get supporting documents/info for dispute/deductions resolution and recommend sending of demand/dunning letters, delinquent notices to delinquent customers
  • Working collectively with the team to meet defined process targets and activity Metrics/SLAs/KPIs
  • Performing daily audits and capturing data for process control and report out
  • Identifying and implementing automation solutions resulting in reduction of manual effort, productivity gains and increased controls
  • Worked closely with the project team on implementation of High Radius in the process
  • Addressing team issues, People management and Mentoring of new joiners
  • Analysis and report out of data as required by internal and external stakeholders
  • Execution of monthly performance incentive pay-out activity for AR Tower
  • Providing training for OTC process to FTE

Internship Assistant Manager

Global Excellence Group
01.2012 - 02.2013
  • As an Acting Internship Assistant manager with the internet marketing, responsible for promotion and marketing of eco friendly cleaning product and services
  • Daily responsibilities included responsibility of product promotion and service promotion with the help of seo (search engine optimization)
  • Google ad words (ppc)
  • Providing training to marketing staff regarding client dealing and negotiation
  • Prepare tools for supporting the organization day to day marketing dealings with customer and clients
  • Maintain proper reports of all dealing through internet for sales and marketing of products and services
  • Communicate with international vendor for proper flow of stock and for finding new eco friendly products
  • Promotion and branding of products and services
  • Strategically design the concept base selling of products and services on behalf of organization
  • Analysing the market trends and traffic flow on the website through analytic tools ,like
  • Google analytics and stat counter etc
  • Run various campaign (email, google AdWords, Seo and Smo etc) for supporting the organization

Technical Advisor

IBM Daksh Pvt Ltd
12.2006 - 08.2011
  • Television and telephone over the phone, solving the online issue regarding on demand and interactive protocol issue , interacting with various internal department regarding urgent query , providing and scheduling technician visit to customer property on critical situation
  • And maintain the proper report on the CRM for the Case with proper updating
  • Update the reports performed by the agent On the CRM .and provide view and suggestion to update the tools which resolve the issue for customer
  • Along with keep an update on the outages in the area with coordinating with team in UK
  • And also by sending emails of the complete report .

Financial Adviser

Teleperformance
04.2006 - 11.2006
  • India, Gurgaon
  • Selling credit card protection insurance plan
  • Credit card settlement
  • Credit card dispute settlement for Client Washington mutual
  • Also Performed the task of calling the US customer ,for refinancing of Mortgage
  • Handling the query regarding mortgage for refinancing and consolidation of debt accounting to qualifying criteria
  • Dialed for major lenders , like Washington mutual , Chase Manhattan , country wide

Education

Bachelor of commerce -

University of Delhi
New, Delhi

Master of Business Administration - Information Technology

Sikkim Manipal University
New, Delhi
07.2011

Master of Business Administration Management - Information Technology

Skills

  • Microsoft office
  • Return Goods Authorization
  • Digital Marketing
  • Accounts receivable Collection
  • Flexibility and Adaptability
  • Effective Time Management
  • Ability to Multitask
  • Communication Skills
  • Customer Service
  • Teamwork
  • Self-motivation
  • Leadership
  • Diploma in computer application and programing
  • Big leap institute
  • Learned basic computer course with some application software , Ms office , SQL , C
  • Red hat Linux etc
  • Mar 2003 - Apr 2005

Accomplishments

  • Generative AI certified
  • Lean Certified
  • Oracle and SAP certified

References

Google Ads certified , Google my business certified ,SEO certified 

Interests

Passionate about football. Badminton ,

fictional book reading .

Love Scifi Movie 

Interest in Mythological Books 



Timeline

Assistant Manager

Genpact India Pvt Ltd
08.2014 - Current

Internship Assistant Manager

Global Excellence Group
01.2012 - 02.2013

Technical Advisor

IBM Daksh Pvt Ltd
12.2006 - 08.2011

Financial Adviser

Teleperformance
04.2006 - 11.2006

Bachelor of commerce -

University of Delhi

Master of Business Administration - Information Technology

Sikkim Manipal University

Master of Business Administration Management - Information Technology

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Subroto Nandy