Elaiyaraja Nadesan
Tamil Nadu
Summary
Personable and dedicated Customer Service Representative with extensive experience in Gaming industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Junglee Rummy PVT. LTD
Gurugram, Haryana
07.2021 - Current
- Handling Escalation Calls.
- A professional approach in Handling calls and provide information about the products and services, taking inputs of issue and there redressal thereof.
- Responsible for handling VIP customers base and tracking their activity so that they remain continuously engaged on the website. Social Media queries, consumers complain and grievance complain handling.
- Retain and new players onboarding activities.
- Providing constant support to all the premium players.
Customer Support Specialist
Rummy Passion
Panchkula, Haryana
04.2016 - 07.2021
- Handle 90+ call daily with duties including signing up new customers, retrieving customers data, presenting relevant product information.
- Trained new employees in how to use Zoho, Dailer and product tour, entering customer data and organizing customer interaction logs.
- Received an average 85% customers satisfaction rating to date, 15% higher than company average.
- Suggested a new tactic to persuade non retained customers to stay with the company resulting in a 5% decrease in churn.
- Handing and serving the most premium VIP customers.
Education
B.E Computer Science And Engineering -
Dr. N.N.C.E Thozhuthur
Tamil Nadu07-2013
Skills
- Product and service support
- Customer service excellence
- Salesforce
- JIRA
- Starbust
Languages
Tamil
First Language
English
Beginner (A1)
A1
Hindi
Upper Intermediate (B2)
B2
Timeline
Customer Support Specialist
Junglee Rummy PVT. LTD
07.2021 - Current
Customer Support Specialist
Rummy Passion
04.2016 - 07.2021
B.E Computer Science And Engineering -
Dr. N.N.C.E Thozhuthur
Similar Profiles
AJIT MANJHIAJIT MANJHI
Customer Experience Executive (Escalation) at Junglee Games India Pvt. Ltd.Customer Experience Executive (Escalation) at Junglee Games India Pvt. Ltd.
Aman SharmaAman Sharma
Senior Fraud Analyst at Junglee Games India PVT. LTD.Senior Fraud Analyst at Junglee Games India PVT. LTD.
Ayushi TiwariAyushi Tiwari
Senior Product Operations Executive at Junglee Games Pvt LtdSenior Product Operations Executive at Junglee Games Pvt Ltd