Language
Faruk Chand Mundhe
Team Leader
Kondhwa Budruk
Summary
Dynamic professional with over 21 years of extensive experience in medical and legal documentation, demonstrating a proven track record with esteemed organizations across diverse industry verticals. Currently serving as Team Lead at AM INFOWEB PRIVATE LIMITED, showcasing a robust understanding of documentation processes complemented by a growth-oriented mindset and pragmatic problem-solving skills. Expertise includes leadership in coaching, training, mentoring, quality audit and control, and client relationship management, fostering high-performing teams and ensuring exceptional service delivery. Recognized for a proactive approach and commitment to continuous learning, consistently driven by a value-centered philosophy that prioritizes effective solutions.
Overview
3
3
4
4
Certifications
23
23
years of professional experience
Work History
Team Lead
AM Infoweb Pvt. Ltd.
01.2025 - Current
- Client facing, client relationship management.
- Team management, data management.
- Floor support, queries resolution, and feedback and continuous support.
- Quality control auditing and internal quality assurance.
- Effective collaboration with manager and colleagues to achieve highest process performance.
Proofreader
AM Infoweb Pvt. Ltd.
10.2023 - 12.2024
- Editing and Proofreading of Legal Documentation.
- Quality control auditing and internal quality assurance.
- Providing feedbacks to scopists to better their quality output.
- Training, coaching, and mentoring of team members regarding the product knowledge.
- Got promoted to Team Lead after achievement of various bands of learning and development and after going through rigorous internal interview process consisting of various rounds.
- Continuously getting client praises for effectively managing the process and workflow.
Senior Quality Analyst
E-Dictate IT Solutions Pvt. Ltd.
09.2010 - 09.2023
- Handled 2nd and 3rd level escalations coming from MLSs and QAs/QCs.
- Adding/editing/proofreading the medical reports coming from the MLSs and QAs/QCs.
- Handling new accounts/clients. A constant member of New Accounts Cell.
- Testing, working on, and providing feedbacks for the new platforms that get launched periodically.
- Supporting global staff and clients through Chat and E-mails.
- Providing feedbacks to MLSs and QAs/QCs on daily basis to better their quality output.
- Auditing post-delivery reports as per provided criteria of EPTL and as per standards of AHDI (Association for Healthcare Documentation Integrity)
- Within a span of initial 2 years of employment got promoted twice and given major responsibility such as handling new accounts/clients and supporting them and supporting new staff. Set an example of achieving highest productivity and quality together.
- Earned weekly productivity incentives many times since such policy got implemented in early 2014.
- Received Employee Contribution Recognition Award.
Quality Analyst
CBay Systems India Pvt. Ltd.
07.2008 - 09.2010
- Handled 2nd level escalations coming from MLS. Added/edited/proofread the medical reports coming from the MLS.
- Handled a whole account/client (Orthopedic/Ambulatory) of New Brunswick, New Jersey, US.
- Worked on UK accounts of NHS Trust.
- Directly worked under the supervision and guidance of the Center Head.
- Earned lots of praises from the colleagues and seniors and also earned incentives on almost every month basis.
Senior Customer Service Representative
V Customer Services India Pvt. Ltd.
09.2007 - 06.2008
- Handled 2nd level escalations coming from the agents.
- Worked for an interesting process of converting voice mails to text mails.
Senior Editor/Quality Analyst
E-Dictate IT Solutions Pvt. Ltd.
01.2005 - 08.2007
- Transcribed all types of healthcare reports.
- Partly handled 2nd level escalations coming from the MLS.
- Directly uploaded the healthcare reports to the clients without any 2nd level intervention.
Medical Transcriptionist
Vianet Technologies Pvt. Ltd.
01.2004 - 12.2005
- Transcribed all types of healthcare reports.
Trainee Medical Transcriptionist/Medical Transcriptionist
Mapro Transoft Ltd.
03.2003 - 12.2004
- Took extensive training of Medical Transcription of all 3 major aspects of Medical Terminology Theory, American English Theory, and Actual Medical Transcription.
- Transcribed all types of healthcare reports.
Education
BBA -
Manipal University Jaipur
01-2026
Senior Secondary (12th Standard) - Commerce
NIOS
01-2026
Diploma Engineering - E & TC
Govt. Polytechnic of Pune
01-2001
S.S.C - undefined
Mahatma Phule Madhyamik Vidyalaya
Pune01-1999
Skills
Legal Documentation
Editing and proofreading of US legal documentation
Knowledge of US legal terminology and AAERT (American Association of Electronic Reporters and Transcribers) preferences and Morson's English Guide for Court Reporters
Quality control auditing of legal documentation
Clear understanding of transcript's make-or-break importance
Medical Documentation
Sound knowledge of different work types of medical reports
Medical terminology, disease conditions, medical code referencing, etc
Sound knowledge of medical terminology and American/UK English with slangs and idioms
Sound knowledge of error marking ie Critical, Non-Critical, etc as per AHDI (Association for Healthcare Documentation Integrity) standards and as per client preferences
Attention to details for quality of the transcript
Quality control auditing of medical documentation
Clear understanding of transcript's make-or-break importance
General Documentation
Certification
Lean Six Sigma Foundations Certification
Academic and Sports Achievements and Awards
High School Scholarship (All District (Pune) Rank 18)., MTS (Maharashtra Talent Search) Certificates., Sports Medals (Kabbadi and Football, represented college in Inter-college championships).
Personal Minutiae
- Date of Birth: 01/06/1984.
- Current Address: B-108, 1st Floor, Antara Co-Operative Housing Society, Survey No. 35/1, Near Jama Masjid, Yewalewadi, Kondhwa Budruk, Pune -411048.
- References: Available on Request.
- Salary Details
- Current CTC: 10.5 LPA/ (excluding incentives/performance bonuses).
- Expected CTC: As per Company Standard.
- Notice Period: 2 months.
Timeline
Team Lead
AM Infoweb Pvt. Ltd.
01.2025 - Current
Proofreader
AM Infoweb Pvt. Ltd.
10.2023 - 12.2024
Senior Quality Analyst
E-Dictate IT Solutions Pvt. Ltd.
09.2010 - 09.2023
Quality Analyst
CBay Systems India Pvt. Ltd.
07.2008 - 09.2010
Senior Customer Service Representative
V Customer Services India Pvt. Ltd.
09.2007 - 06.2008
Senior Editor/Quality Analyst
E-Dictate IT Solutions Pvt. Ltd.
01.2005 - 08.2007
Medical Transcriptionist
Vianet Technologies Pvt. Ltd.
01.2004 - 12.2005
Trainee Medical Transcriptionist/Medical Transcriptionist
Mapro Transoft Ltd.
03.2003 - 12.2004
S.S.C - undefined
Mahatma Phule Madhyamik Vidyalaya
Diploma Engineering - E & TC
Govt. Polytechnic of Pune
Senior Secondary (12th Standard) - Commerce
NIOS
BBA -
Manipal University Jaipur