Sameer Relan

• Overseeing India operations for managed and professional services, data centers, and business intelligence.
• Directed strategic projects to boost service delivery via automation and standardization.
• Implemented strategies for revenue acceleration, reducing the aged backlog by 30%.
• Directed initiatives to establish governance dashboards for better control.
• Leveraged data-driven decisions to optimize delivery processes.
• Introduced MicroPS, a specialized service for migrating end-of-life applications to modern, supported platforms. Implemented this using a pooled resourcing model, making professional migration services accessible for projects of any size.
• Partnered with DevOps teams to develop and refine internal tools, increasing operational efficiency.

Progression:

Director of Operations, Service Delivery - August 2023 - Present

Senior Manager - Global Implementation (December 2022 - July 2023)

Manager - Global Implementation (June 2021 - December 2022)

• Program-managed cloud migration and infrastructure projects for Middle East Asia clients.
• Developed and managed the end-to-end program lifecycle, and ensured on-time delivery of programs.
• Extensively involved in presales, which involved requirement gathering, estimations, proposal making, negotiations, finalizing on the Scope of Work, etc.
• Responsible for budget and P&L management.
• Deep understanding of IT and Cloud Infrastructure.
• Spearheading Disaster Recovery Services with a perfect DR methodology.
• Driving the culture of quality deliveries via the implementation of a mandatory four-eye principle at each milestone..
• Expertise in Datacenter Build and Datacenter Migrations/Transitions.

Progression:

Sr. Program manager (Region Lead - Middle East).

Program manager.

• Delivered IT projects for global clients, including cloud hosting, and data center migrations.
• Coordinated cross-functional teams to ensure smooth project execution.
• Enhanced project timelines through meticulous planning and resource management.
• Handled a team of nine engineers, including NOC engineers and NOC liaisons.

Progression:

Project Manager.

NOC Supervisor.

NOC Engineer/Senior Engineer.

• Helpdesk Analyst, Ciena/Kelly Services: Provided Tier-1 support for hardware, software, and network issues. (October 2009 – October 2010)
• Solution Engineer, Quatrro: Resolved technical issues, ensuring customer satisfaction. (October 2010 – April 2011)
• Technical Head, Triveni Enterprises: Managed a team of four, delivering IT solutions and support. (August 2006 – September 2008)