Priyanka Singh

New Delhi

Summary

Skilled in verbal and written communication. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.Analytical approach to business planning and day-to-day problem-solving.

Overview

years of professional experience

Certification

Work History

Manager

Federal Bank

02.2012 - Current

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Strong communication,interpersonal skills to establish rapport at all levels.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.

Education

MBA - Rural Development

Xavier Institute of Social Service

Ranchi, India

03.2011

Bachelor of Arts - Economics

St Xavier's College

Ranchi, India

03.2006

Skills

Team Leadership
Time Management

Verbal and written communication
Complex Problem-Solving

Certification

Certificate in Trade Finance.
Certificate exam in Life Insurance.
NISM-Series VI
Certificate Course on MSME.
Kesdee-Forex Certificate Course.

Languages

English

Upper intermediate (B2)

Hindi