Priyadarshini B
Chennai
Summary
Dedicated professional with strong experience in customer service and account management, focusing on billing processes. Skilled in resolving inquiries and complaints while maintaining positive client relationships. Knowledgeable in DevOps practices, including AWS resource management and cost optimization. Seeking to leverage my communication skills and attention to detail in a dynamic organization focused on delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
DevOps Engineer
Legacy Health
03.2024 - 09.2024
- Monitored and analysed cloud expenditure using AWS Cost Explorer and detailed billing reports, implementing cost-saving strategies and ensuring budget adherence.
- Implemented cost control measures by setting up AWS Budgets and configuring alerts to track and manage spending thresholds, preventing unexpected expenses.
- Optimized cloud resource usage by analysing cost and usage reports, identifying inefficiencies, and adjusting resource allocation to reduce costs while maintaining performance.
- Reviewed and managed Reserved Instances and Savings Plans, evaluating usage patterns to select the most cost-effective purchasing options and maximize savings.
- Conducted cost audits and financial reviews of cloud infrastructure, ensuring alignment with budgetary constraints and identifying areas for cost reduction.
- Created and presented financial reports on cloud spending to stakeholders, providing insights and recommendations for cost optimization based on usage patterns and financial data.
- Implemented cost-effective strategies for cloud resource management, such as auto-scaling and resource scheduling, to dynamically adjust usage and control costs.
Student Support and Admission Officer
Aakash-Byju's | SSAO
01.2021 - 06.2023
- Managed customer accounts and resolved billing issues, ensuring timely adjustments and resolutions.
- Conducted inbound and outbound communication with customers to follow up on payments and resolve any queries, leading to a 30% reduction in payment delays.
- Handled escalated customer issues by coordinating with management to find prompt and effective solutions, ensuring high levels of client satisfaction and retention.
- Provided excellent customer service, maintaining a 90% client retention rate by building strong relationships and delivering timely resolutions.
- Maintained detailed records of customer interactions in Salesforce and ERP systems, ensuring seamless follow-ups and accurate reporting.
- Worked closely with the sales and operations teams to resolve payment delays, ensuring smooth transaction flow and compliance with company standards.
- Demonstrated empathy and professionalism in addressing customer concerns, going above and beyond to meet their needs.
- Generated and analyzed daily and weekly reports on account status to identify discrepancies and ensure compliance.
Education
Bachelor of Engineering - Computer Science and Engineering
RajalakshmiEngineering College
Chennai2020
HSC -
Velammal Matriculation Higher Secondary School
Chennai2016
SSLC -
NSN Matriculation Higher Secondary School
Chennai2014
Skills
- Customer Relationship Management (CRM): Proficient in Salesforce
- Effective Communication: Strong verbal and written skills
- Problem-Solving: Quickly identify and resolve issues
- Conflict Resolution: Manage and de-escalate complaints
- Empathy: Understand and address customer concerns
- Time Management: Prioritize tasks efficiently
- Data Analysis: Generate and interpret reports
- Negotiation Skills: Achieve mutually beneficial outcomes
- AWS Cloud Management: Experience in managing AWS resources
- Cost Optimization: Proficient in AWS Cost Explorer and Budgets
- Cloud Automation: Implement automation strategies for efficiency
- Team Collaboration: Work effectively with cross-functional teams
Accomplishments
- Reduced payment delays by 30% through effective follow-up and escalation.
- Maintained a 90% client retention rate by building strong customer relationships and providing timely, personalized solutions.
- Self-motivated and capable of working effectively in fast-paced environments with a strong sense of responsibility and ownership over outcomes.
Timeline
DevOps Engineer
Legacy Health
03.2024 - 09.2024
Student Support and Admission Officer
Aakash-Byju's | SSAO
01.2021 - 06.2023
Bachelor of Engineering - Computer Science and Engineering
RajalakshmiEngineering College
HSC -
Velammal Matriculation Higher Secondary School
SSLC -
NSN Matriculation Higher Secondary School
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