Timeline
Work History
Quote
Overview
Work Availability
Summary
Skills
Education
Interests
AccountManager
Divakar Sharma

Divakar Sharma

SENIOR ASSOCIATE
India

Timeline

SENIOR ASSOCIATE

ANAROCK company
09.2022 - Current

Sales Manager

Bullmen Reality
2021 - 2022

Internship

Escort Private Limited

MBA -

DAV Institute of Management

BBA -

DAV Institute of Management

12th -

Homerton Grammer School

10th Class -

Homerton Grammer School

Work History

Internship

Escort Private Limited
India, Haryana
  • Provided clerical support, addressing routine and special requirements.
  • Sorted, organized and maintained files.
  • Produced high-quality communications for internal and external use.
  • Maintained office schedule and calendar of workflow and meetings.
  • Took meeting notes and compiled paperwork to support department.
  • Observed packing operations to verify conformance to specifications.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

SENIOR ASSOCIATE

ANAROCK company
India, Haryana
09.2022 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Served as keyholder, overseeing business opening and closing operations.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
  • Defined work plans in alignment with stakeholder requirements.
  • Developed new sales opportunities through development and rollout of promotional plans.
  • Served as liaison, facilitating communication between management and associates.
  • Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Assigned tasks to lower-level personnel based on qualifications and skills set.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Worked with vendors to resolve equipment failures.
  • Recommended equipment upgrades to supervisor.
  • Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Coached other team members on selling techniques and customer service tactics to meet daily sales goals.
  • Maintained confidentiality on projects, with clients and regarding corporate data to alleviate data breaches.
  • Tested personal computers and peripherals to diagnose hardware and software problems.
  • Developed training program to educate new hires on company policies and procedures.
  • Troubleshot minor issues with equipment and tools.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
  • Liaised with customers to assist with computing operations and resolve concerns.

Sales Manager

Bullmen Reality
India, Haryana
2021 - 2022
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Reviewed customer service agreements for terms and conditions pricing and accuracy.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Promoted continuing education opportunities for sales team to bolster skills and add value to department.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
  • Maintained marketplace visibility marketplace by participating in industry-related and community activities.
  • Researched competitors' activities and products to uncover new trends
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Overview

2
2
years of professional experience
2
2
Languages

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

  • Knowledgeable patience skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
  • Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
  • Hardworking Senior Associate enthusiastic about take on exciting new challenges . Dynamic communicator with disciplined approach.
  • Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
  • Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
  • Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

  • Schedule Development
  • Selling Skills
  • Training Junior Team Members
  • Work Estimates
  • Project Management
  • Money Handling
  • Office Supplies and Inventory
  • Reading of Applications
  • Team Supervision
  • Inventory Control
  • Communications Strategies
  • Meeting Support
  • Site Visits
  • Client Interactions
  • Corrective Actions
  • Regulatory Requirements

Education

MBA -

DAV Institute of Management
Haryana

BBA -

DAV Institute of Management
Haryana

12th -

Homerton Grammer School
Faridabad , Gurgaon

10th Class -

Homerton Grammer School
Faridabad , Gurgaon

Interests

Reading

Traveling

Writing

Doing sports

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