Ajay Kumar
Store Manager
Jalandhar
Summary
Energetic and dependable retail store manager known for strong integrity,loyality and a customerr focused approach.committed to deliver consistent results,building trust with teams,and maintaining high standard in store operations.
Overview
2027
2027
years of professional experience
3
3
Languages
Work History
Store Manager
(GANT) Samarth Lifestyle Retailing Pvt .ltd
2026 - Current
- Set up store operations, including team hiring, training, and SOP implementation.
- Successfully managed store launch and ensured smooth day-to-day operations.
- Focused on repeat business by developing and maintaining a strong team of employees devoted to customer service.
- Built customer database in new market.
- Reduced shrinkage by closely monitoring inventory and security procedures.
- Optimized store displays and appearance via strategic merchandising.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in the workplace.
- Answered questions about store policies, and addressed customer concerns.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
(GANT) Samarth Lifestyle Retailing Pvt.ltd
11.2021 - 07.2025
- Increased annual store revenue from 2.5 crore to 4.5 crore through effective sales strategies and team motivation.
- Managed daily store operations, ensuring the smooth functioning of sales, inventory, and staff performance.
- Maintained high standards of visual merchandising to enhance customer experience and drive footfall.
- Build strong customer relationships, resulting in repeat business and higher conversion rates.
- Handled customer escalations professionally, ensuring satisfaction and brand loyalty.
- Monitored stock levels, reduced shrinkage, and ensured proper inventory control.
Team Leader
(GAP) Arvind Lifestyle Brands Ltd
08.2018 - 09.2021
- Built strong relationships with customers through a positive attitude and attentive responses.
- Mentored and guided employees to foster the proper completion of assigned duties.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Monitored sales team performance, and provided constructive feedback.
- Built a strong team by recruiting and developing top sales talent.
Senior Fashion Consultant
(GANT) Arvind Lifestyle Brands Ltd
01.2011 - 07.2018
- Worked with customers to understand their needs and provide excellent service.
- Developed highly empathetic client relationships, and earned a reputation for exceeding service standard goals.
- Folded and arranged merchandise in attractive displays to drive sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Developed long-lasting client relationships through an understanding of individual needs.
- Awarded best senior fashion consultant in the SIS upper north region for outstanding sales and customer service.
Education
Bachelor of Arts - Fine Arts
Punjab University
Chandigarh, India04-2011
High School Diploma -
Frankfinn Institute of Air Hostess Training
Jalandhar 04.2001 -
Skills
customer Relationship (CRM)
Effective client relations
Sales expert
Employee supervision
Coaching and guidance
Interests
Travelling, Listening music, Photography, Gymming
Timeline
Store Manager
(GANT) Samarth Lifestyle Retailing Pvt.ltd
11.2021 - 07.2025
Team Leader
(GAP) Arvind Lifestyle Brands Ltd
08.2018 - 09.2021
Senior Fashion Consultant
(GANT) Arvind Lifestyle Brands Ltd
01.2011 - 07.2018
High School Diploma -
Frankfinn Institute of Air Hostess Training
04.2001 -
Store Manager
(GANT) Samarth Lifestyle Retailing Pvt .ltd
2026 - Current
Bachelor of Arts - Fine Arts
Punjab University