Chirag Jani
Adminstrative Professional
Ahmedabad
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports , managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
20
20
years of professional experience
Work History
Sr. Admin Executive
Crest Data Systems Pvt Ltd
Ahmedabad
01.2020 - Current
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
- Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
- Kept files and records in content management systems
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Expertly organized logistics for functions both within and outside of organization.
- Arranged business travel details for company executives on moment's notice.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Scheduled appointments and meetings, organized materials and prepared rooms.
Admin Executive
QX Global Group
Ahmedabad
04.2015 - 01.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Collected data, input records and protected electronic files.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Managed residential property issues and prepared homes prior to client arrival.
- Answered high volume of phone calls and email inquiries.
- Managed and reviewed filing and office systems.
- Led staff and vendors in providing high level of service for owner and guests.
- Created and managed office systems to efficiently deal with documentation.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Coordinated residential property operations and prepared homes for clients.
- Filed paperwork and organized computer-based information.
- Oversaw daily household activities for traveling clients.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Operation Manager, Kings Properties Ltd
Kings Properties Ltd
Kampala
08.2012 - 04.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Reported issues to higher management with great detail.
- Promoted positive customer experience through day-to-day supervision.
- Handling all the inquiries,Complain,Purchase,& establishing healthy relationships with all the Tenants.
- Handling all properties related Documents like Agreement,rent related documents, Insurance related documents, outsource service agreement, AMC agreement etc.
- Handling day to day Banking activities in coordination with Finance team.
- Accomplished multiple tasks within established timeframes.
Operation Manager
Nawab Restaurant
Kampala
06.2011 - 08.2012
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responsible for all day- to- day operations for all F&B outlets
- Responsible for month end inventory, staff scheduling and payroll
- Implemented various programs and incentives to motivate staff and increased internal revenues
- Increased customer satisfaction scores throughout all F&B outlets according to weekly/ monthly reports
- Planned, organized and successfully executed number of planned events to attract clientele and increase restaurant popularity
- Provides staff with on- going training and feedback to reach their full potential.
- Maintained restaurant standards and speed of service to consistently produce high-quality products
- Acted as the point of contact between vendors and the owners.
- Reconciled daily sales and payroll.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Operation Manager
Shumuk Group of Companies - Shumuk Properties Ltd.
Kampala
12.2009 - 05.2011
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Supervised work of contracted employees to keep on task for timely completion.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Liaising & handling with government officials for property-related issues.
- Handling all Properties related documents like Agreements, rent related documents, Insurance related Documents etc.
- Maintained excellent attendance record, consistently arriving to work on time.
Duty Manager
Cambay Group-Hotel
Ahmedabad/Gandhinagar
09.2007 - 11.2009
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Developed schedules for employees per shift.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Trained employees in essential job functions.
- Set goals for department and supported employees in meeting expectations.
- Oversee lobby operation ensuring that guests are handled quickly and efficiently in all their needs
- Maintains record of guest feedback and takes remedial actions to resolve problems.
- Resolves guest complaints and monitors/ensures their ongoing satisfaction with appropriate empathy.
- Working closely with Front Office team to ensure stat standard, policies procedures are maintained
- Understand and able to execute all Front Office standard operating procedures.
- To actively ensure that loyalty membership enrollments achieve the target set and to process them accordingly
Essar - Guest House Manager
Radha Krishna Hospitality Service Pvt.Ltd
Surat
05.2005 - 08.2007
- Provided services efficiently and with high level of accuracy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Improved operations through consistent hard work and dedication.
- To ensure that all guests receive warm welcome and that they enjoy their stay being offered finest personal service.
- Making Daily report,Night report & Report to Unit Manager also send report to hospitality manager(Essar).
- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered
Front Office Executive
Comfort inn Group
Ahmedabad
04.2004 - 04.2005
- Responded to guests, client's inquiries and requests.
- Managed guest relation activities.
- Coordinated request of guest to other departments such as housekeeping, pantry, etc.
- Responded to different complaints of guest and offered solution.
- Responsible for answering and attending to incoming and outgoing calls.
- Responsible for transferring calls to concerned departments.
Cashier
Foodies Restaurant
Ahmedabad
05.2001 - 04.2004
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
Education
B.com - Accounting And Business Management
Gujarat University
Ahmedabad04.2021
Skills
- Administrative ability
- Executive leadership experience
- Hospitality administration
- Administrative leadership
- Executive leadership
- Good time management skills
- Proficiency in computer applications (MS Office Word, Excel, Powerpoint, Outlook) related to work
Accomplishments
- Best Employee of the Year Award in April 2014
• Appreciation Award for putting in extra efforts-June2016
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 -20 staff members.
- Initiated collaboration with Uber and OLA cab services for employee transportation with accuracy.
- Assigned as Covid Coordinator for the current Pandemic situation.
- Assigned as representative for ISO Audit and SOC 2 Audit of the company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sr. Admin Executive
Crest Data Systems Pvt Ltd
01.2020 - Current
Admin Executive
QX Global Group
04.2015 - 01.2020
Operation Manager, Kings Properties Ltd
Kings Properties Ltd
08.2012 - 04.2015
Operation Manager
Nawab Restaurant
06.2011 - 08.2012
Operation Manager
Shumuk Group of Companies - Shumuk Properties Ltd.
12.2009 - 05.2011
Duty Manager
Cambay Group-Hotel
09.2007 - 11.2009
Essar - Guest House Manager
Radha Krishna Hospitality Service Pvt.Ltd
05.2005 - 08.2007
Front Office Executive
Comfort inn Group
04.2004 - 04.2005
Cashier
Foodies Restaurant
05.2001 - 04.2004
B.com - Accounting And Business Management
Gujarat University
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