Dipayan Dey
Solutions Architect Senior
Bangalore
Summary
Experienced Senior Solutions Architect with over seven years of experience in Web technology. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in CDN, Web Application Firewall, DNS, AWS, HTTP, SSL, TCP, Project management, Oracle Database, Computer Science, Java, HTML, and Incident Management with a Bachelor's degree in Technology - BTech focused in Information Technology
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work History
Solutions Architect Senior
Akamai Technologies
Bangalore
07.2021 - Current
- Part of the Product line expert team for Akamai's product interactive platform- ACC
- Developed team communications and information for meetings for PLE team
- Actively delivered monthly trainings to Global Services Americas
- Actively listened to customers' requests, confirming full understanding before addressing concerns and building solutions
- Pitched IAB's GDPR consent solution Idea to Vice President of Service Delivery
- Leading technical engagement for customers like Dun & Bradstreet, Fedex Inc., Ralph Lauren
- Possess knowledge on AWS infrastructures
- Responsible for handling customer escalations and help them resolve issue within stipulated timeframes
- Working with Service Architects, Engineering and Product support group in new upcoming Akamai product upgrades and tools
Solutions Architect II
Akamai Technologies
Bangalore
04.2019 - 06.2021
- Used critical thinking to break down technical problems, evaluate solutions and make decisions.
- Collaborated with AKATEC and Tier 2 Engineering to troubleshoot customer issues and single point of failure
- Improved onboarding operations for new hires by introducing post training activity to collaborate with all new hires in the vertical
- Built sophisticated Solutions around GDPR and Inter-nation Ad Bureau consent for Lightspeed LLC
- Was responsible for mentoring new hires and seeing helping them throughout their trainings
- Work with customer success group and pre-sales to drive projects
- Played a vital role in the project with Lightspeed LLC, which benefited Akamai in a million dollar renewal
- Worked with Major North-American customers like Coca-Cola, Dick's Sporting, American Eagle, PWC, Discovery Communications to name a few
- Developed and maintained courteous and effective working relationships with customers and account teams alike
Solutions Architect
Akamai Technologies
Bangalore
10.2016 - 03.2019
- Worked with Customer's developers and engineers to realize technological solutions
- Handled customer meetings and M.O.Ms
- SSL deployment and management for E-Commerce customer
- Integration of Akamai's Image optimisation beta product with customer site
- Worked with enterprise customers like Kronos Group, Xerox, CHEP, Mau Jim among others
- Technical point of contact for Pre-sales, Sales and customer
Project Engineer
Wipro
Bangalore
04.2014 - 10.2016
- Identified and mitigated technical risks within production environment for Banking and Financial Application
- Database object Creation and optimization
- Responsible for building J2EE application
- Aid in automation of collecting application failures and report generation
- Analysis and recovery of application banking software for calculation of NAV and TR
Education
Bachelor of Technology - Information Technology
Institute of Technical Education And Research
Bhubaneshwar 05.2009 - 07.2013
Schooling -
Hill Top School
Jamshedpur 01.1998 - 03.2009
Skills
DNS
SSL
Project Management
HTTP
Site Performance Optimisation
JavaScript
CSS
AWS
TCP
CDN
Java
Integrating designs
Solution prototypes
Customer Relations
Awards and Testimonies
D&B support/leadership/customer commitment: This is one of the most challenging customers I have seen and you handle them with grace and dedication. You step into the TPM role whenever needed and work off hours to ensure they meet deadlines that pop up constantly. They rely on your expertise and highly respect you. You are a rock star!
Always being there to answer questions!: Deep is always there to answer question when you need it! Regardless of whether he's on the account or not. Recently had a interesting request regarding cache ID modification from my customer, Dipayan explained the workaround to make it work AND had a config example ready for me to see. Helped me be properly prepared when i brought the issue to my aligned SAs .
Urgency & Persistence: Dipayan, I'd like to thank you for your hard work and professionalism, ensuring the MTG configurations were ready on time for the account migration. Appreciate the effort you put into helping the customers to their satisfaction.
Rockstar!!: Dipayan has been a pleasure to work with! The amount of dedication and effort that he puts into each of his accounts especially D&B is commendable. He has done a phenomenal job in communicating and one thing the customer can count on is that Dipayan will go above and beyond for them. This has solidified the overall relationship with the customer! I have been fortunate enough to learn a lot from Dipayan and although I am new to the field, he works with me even after hours and is always very encouraging even when I ask the silliest of questions. Our entire IAT team thanks you !! Keep up the great work, you truly are a ROCKSTAR SA.
Timeline
Solutions Architect Senior
Akamai Technologies
07.2021 - Current
Solutions Architect II
Akamai Technologies
04.2019 - 06.2021
Solutions Architect
Akamai Technologies
10.2016 - 03.2019
Project Engineer
Wipro
04.2014 - 10.2016
Bachelor of Technology - Information Technology
Institute of Technical Education And Research
05.2009 - 07.2013
Schooling -
Hill Top School
01.1998 - 03.2009