ANKIT RAY
KIIT
Summary
As an individual who prioritizes teamwork, develop, organize, and execute practical solutions to address real-world needs. My objective is to not only excel in my abilities but also expand my knowledge base while contributing to the achievement of the organization's objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Specialist
Amazon Development Centre
01.2020 - Current
- Worked for multiple geographies on improving quality of customer addresses through various use cases.
- Collaborated with numerous Last Mile Geocoding Program Managers and external stakeholders to propel customer success, process improvement, cost reduction and rectifying pin code errors in customer given addresses under mis-sort program.
- Managed and monitored scan compliance, MFN/Pickup leg geocoding and geofence polygon quality for entire India Geocoding (250+ stations) for both AMZL and AMXL.
- Stakeholder Management: Constant and strategic interaction about all geofencing-related escalations with station leads, regional ACES managers, Channel Relationship Manager and cluster operational managers for India geography.
- Analyzed data from various sources to identify trends impacting audit quality, making strategic recommendations for improvements based on findings.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall metrics of the team.
Customer Success Associate
Amazon TCD
03.2018 - 04.2019
- R & D Executive for an e-commerce retail company responsible for providing resolution to customer queries and primary troubleshooting for android, iOS system mobile phones, laptops, printers, digital cameras and various other electronic items
- To use my skills and process knowledge of a Subject Matter Expert to support and guide other associates in providing fast and effective resolution to customer queries and handling 1st level escalations
- Contributed in getting 0% invalid concession without affecting the customer relation with company by adhering to company policies & customer due diligence
- Enhanced customer retention through personalized follow-up and proactive outreach initiatives.
- And was awarded with BRAVO for getting lowest invalid concession for three consecutive months.
Education
BSc - DATA SCIENCE
IIT MADRAS
B.Tech - Electrical Engineering
College of Engineering Bhubaneswar
Bhubaneswar03.2016
12th -
Delhi Public School
Damanjodi2012
10th -
Delhi Public School
Damanjodi2010
Skills
Technical:
- MAT LAB
- SQL
- QGIS
- MS Office
Management:
- Communication
- Public Speaking
- Leadership
- Team Leadership & Building
- Decision-Making
- Adaptability
Accomplishments
- Have two-year of experience in playing Tabla
- Have experience in Choreography during school for four years
- Have three-year of experience in Karate and different dance forms.
Certification
Certificate of Excellence (Winner of INTER BRANCH DANCE COMPETITION, AUDACITY 6.0, 2016). Certificate of Merit (Winner of CRYTYX 2013, Tech-fest). Certificate of Participation (INTER-DPS ZONAL LEVEL DANCE COMPETITION, 2008).
Hobbies
Dancing
Swimming
Travelling
Languages
Bengali
English
Hindi
Odia
Timeline
Quality Specialist
Amazon Development Centre
01.2020 - Current
Customer Success Associate
Amazon TCD
03.2018 - 04.2019
BSc - DATA SCIENCE
IIT MADRAS
B.Tech - Electrical Engineering
College of Engineering Bhubaneswar
12th -
Delhi Public School
10th -
Delhi Public School
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